Chatbots, which empower consumers to interface with services in a more human, conversational manner, are being widely adopted from organizations ranging from Microsoft to the White House. Alongside this trend, here at Legal.io we’ve been tracking the various applications of chatbot technology to the legal industry.
One chatbot innovator on our radar is Joshua Browder. Browder is currently a 19-year-old a Stanford student who has successfully released three chatbots to-date. Perhaps more relevant, all three of his chatbots touch legal issues affecting consumers. The first is a well publicized online parking ticket appeal service that supports automated appeals in London, New York, and Seattle. Browder estimates that his chatbot has saved motorists roughly $5 million by successfully appealing 180,000+ parking tickets. The second helps consumers receive money for delayed flights in the European Union.
This week he released a new landlord-tenant on his website. The chatbot, self-dubbed “The World’s First Robot Lawyer,” helps tenants assert their right to have their landlord make household repairs. Tenants simply have to answer a few questions regarding their landlord-tenant issue, and the bot will draft a formal legal document to be sent to the landlord that lays out the landlord’s obligation to repair the property.
In an interview with CNNMoney, Browder stated that he is “trying to level the playing field with chatbots so anyone can have legal access for free.”
With three widely used applications of chatbot technology to the legal industry by Mr. Browder alone, we look forward to seeing new, innovative applications in the future.