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Legal Operations Revenue - (US Remote)

Rimini Street, Inc.

Posted Jun 09

Boston, Massachusetts

Job Description:

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We are actively seeking a Legal Operations Revenue Revenue (“LO Revenue Manager”) - and will be base US- Remote. The role will report directly to the Chief of Staff/VP Legal Operations. The LO Revenue Manager is a key role on the Legal Department management team. The preferred location is North America, other locations may be considered. The role will require periodic travel, as necessary.

We’re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.

Position Summary

Rimini Street is growing rapidly globally, with double-digit annual growth in new business and revenue. The LO Revenue Manager will assume ownership of the operational aspects of the non-law revenue practice aspects of the Legal Department in coordination with and under the direction of the Chief of Staff, VP Legal Operations. Responsibilities include: leading contract management efforts utilizing a CLM solution; developing revenue practice best practices by creating or updating internal process improvements, as well as driving adoption in these efforts; defining metrics and develop dashboards & reports to highlight revenue practices performance; leading intra-department and inter-department initiatives and activities; and oversight of revenue practice project management.

Essential Duties and Responsibilities

The LO Revenue Manager will drive the execution of the Legal revenue operations priorities, enhance the efficiency of the Legal revenue operations through process improvements and technology, and develop and implement appropriate metrics and benchmarking through data analytics to measure Legal revenue operations performance.

Partner to Transactions and IP practices, and Geographies

Work closely with heads of the revenue practices to understand processes and priorities
Thought partner to heads of the revenue practices for ensuring they run effectively and efficiently
Drive adoption and usage of new/changed processes and technologies
Work closely with the Legal Department Leadership Team to support their management of key law firm and vendor relationships
Work with the Legal Department Leadership Team to determine future Legal Operations team hires, develop job requirements and lead the hiring process

Drive the contract management processes and solution (e.g., Icertis)

Ongoing production support (system admin, issue resolution, training)
Monitor usage and implement continuous improvements
Manage the contract management solution project activities

Facilitate transition of products from non-Generally Available (GA) to GA teams

Work with stakeholders to streamline getting new product legal documents to GA
Define methodology to monitor and measure success of new products transition to GA

Build and support knowledge management (KM) program for the Legal department

Work closely with head of practice define and implement a KM program
Define training, material, and lead adoption
Ongoing support and improvement

Pro bono program management

Stand up pro bono program
Ongoing support (e.g., assignments, communications, reporting)

Manage the outside counsel rate review and billing guidelines processes

Define best practices and work with practices and outside counsels toward adoption
Oversee onboarding of new outside counsel to ensure smooth onboarding consistent with Rimini Street practices
Manage outside counsel annual rate review process and work with heads of practices to negotiate and update rates for accruals, budgets, and actuals
Act as primary contact for outside counsel management and communication of billing and vendor guidelines

Manage document translation services

Review processes and solutions to ensure and effective and timely service at competitive pricing
Monitor usage and make recommendations to senior Legal Leadership regarding usage and budget

Lead data analytics throughout the Legal practices

Compile metrics for each of the practices
Work with key stakeholders, including IT, Finance, HR, and Legal to define metrics
Define metrics and make recommendations to the Legal Senior Leadership team
Drive development of business metrics and operational analysis through reports and dashboards
Manage usage and continue to refine and redefine as needed

Back up to Manager, Legal Operations Corporate

Provide back up support to the Manager, Legal Operations Corporate
Collaborate to establish consistent practices and share best practices

Provide such other support and activities as requested by the Chief of Staff/VP Legal Operations

Complete ad-hoc and special projects as requested/required by the Legal Department Leadership Team
Develop presentations and documentation as needed, to support departmental discussions and decisions
Source, evaluate, test, train, implement and support technology solutions throughout the Legal Department

Qualifications/Skills/Experience:

Location

Remote, US

Education

Masters in Law, or JD from an accredited institution.

Experience

12-15 years of experience working in a global legal operations environment within a large organization.
10 years of working experience driving improvements in contract management lifecycle (“CLM”) processes and solutions.
Demonstrated experience building, running, and managing Legal programs, projects, and processes.
Build internal Legal knowledge management processes and capabilities.
Experience organizing and managing multiple complex initiatives simultaneously.
Proven ability to build, re-design and implement long-term, scalable legal operational programs and processes.
Experience with Adobe, DocuSign, Work, PowerPoint, Excel, and other legal management tools.
Demonstrated skills presenting data in a creative, thoughtful, and effective manner to drive better decisions.
Demonstrated experience in leading cross-functional teams to execute projects and corporate initiatives and meet broad business goals.
#LI-Remote

Qualifications and Skills

Ability to perform the essential functions of the position, as described above and as modified by the Chief of Staff/VP Legal Operations from time to time based on the needs of the company.
Strong written and verbal communications skills, including the ability to lead conference calls, meetings with third parties, and presentations to the Legal Department’s Leadership team.
Ability to work both independently, as a self-starter with strong work ethic, as well as collaboratively as team player with the Practices and legal department.
Able to influence and direct in dotted-line relationships and matrixed organization.
Strong leadership talents, exceptional attitude and spirit, and the ability to establish consensus across functional areas.
Excellent judgment and the ability to function with sound strategic thinking in a highly confidential environment.
Demonstrated analytical and problem-solving skills to solve complex business problems.
Customer-centric approach and a passion for helping address issues and focus on improving business operations.
The passion and persistence to disrupt the status quo, introduce new technologies and drive alternative approaches to solving business challenges.
Strong time management and organizational skills. Proven record of producing high-quality deliverables and results, on-time.
Leading by example. Working hard with a willingness to get involved in whatever needs to be done.

Company Description:

Rimini Street is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

Be Treated Like the Best

Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

Trading on Nasdaq under ticker symbol RMNI since October 2017
Added to the US Russell 2000® Index in 2018
Over 4,000 clients, to date including 100 of the Fortune 500 and Global 100
Annual 2021 financial results of $326.8 million, up 16.3% year over year
Fiscal year operating cash flow of $42.1 million, up 107% year over year

Announced the new patent pending Rimini Street Artificial Intelligence Support Applications, a result of the Company’s continued investment in optimizing support processes and ensuring global service delivery outcomes at scale. Using the AI Applications, Rimini Street has been able to deliver a better client experience and reduce software issue resolution times by 23%.

Celebrated the 15th anniversary of the Company’s founding in 2005 to redefine the enterprise software support market and bring choice and value to software licensees around the world.

Recent Industry Recognition

Received 33 awards in 2020, including 15 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
Honored with four Gold awards for Company of the Year in 2020.
The Rimini Street Foundation recognized with two awards in 2020 for Corporate Social Responsibility Program of the Year

In addition, in 2020 the Company supported more than 120 charities around the world through the Rimini Street Foundation, providing financial contributions, volunteer hours and in-kind donations including personal protective equipment to healthcare workers, senior centers, food banks and youth organizations globally. The Foundation also extended its charitable work in 2020 to Hong Kong, Malaysia, Mozambique, Sweden and the UAE.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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