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Claims Counsel

MetroMile
Posted Jul 27
Full Time
Remote

About Us

On the off chance you've thought about insurance, it's likely because you've insured something you love, not because you loved your insurance company. Metromile is out to change that. As an insurtech powered by data science and customer-centric design, we're building a community of drivers who come for the savings and stay for the experience.

With technology at its core, Metromile is reimagining insurance to make it fairer and actually delightful. We're obsessed with savings, service, and features - street sweeping alerts, monthly mileage summaries, fuel trackers and more - that engage a customer all along their journey. We're on the forefront of disrupting a $250 billion auto insurance category that has gone unchanged for over 80 years.

Metromile's diverse team combines the best of Silicon Valley technologists with veterans from Fortune 500 insurers and financial services giants. This management structure ensures that the business is focused on growth, customer experience and technology innovation while also balancing unit economics and profitability. Our team is growing quickly across the country. We have offices in SF, Tempe and Boston and welcome remote workers across the country. Our customer experience, claims, and sales teams are all based in-house in the US.

Thanks to what makes us different - our people and our technology - we've been honored with a slew of awards. A few recent ones include: named a Benzinga "Best Insurtech" finalist, a Top Company to Work For, one of the Healthiest Employers in Phoenix, and a Best Place to Work. And, our CEO was recognized as a 2020 40 under 40.

About the role

As a Claims Counsel you will be responsible for providing legal advice and counsel to claims personnel, product personnel regarding claims, and on occasion to underwriting, and customer experience personnel. Train legal services attorneys retained to defend Metromile or its customers and claims personnel in the execution of the litigation management guidelines to assure efficiency and accuracy in litigation, claim handling, and optimization of legal expenses.

You Will

Following is a summary of the essential functions for this job. Other duties which are not mentioned below may be required as requested by the General Counsel, Managing Counsel Claims or by company leadership. Specific activities may change from time to time.

  • Provide guidance, mentoring and counseling on policy and coverage interpretation
  • Provide legal analysis and opinions on coverage issues and policy changes
  • Undertake necessary legal research and provide legal direction on any matters relevant to claims handling and policy operations
  • Train, develop and provide technical guidance to claims on issues involving any legal or claims related issue, as well as, litigation handling
  • Provide assistance and advice on appeals, DJs, extra-contractual allegations, large losses, trials and post-trial strategies
  • Responsible for the identification, hiring and performance management of panel counsel for defense, coverage SIU and PIP specialties
  • Serve as a Subject Matter Expert for Product, Policy Operations, Marketing and other departments
  • Act as a liaison between staff and panel counsel
  • Audit staff and panel counsel

About You:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • J.D. (Juris Doctor) Degree
  • Maintain an active license as an attorney in at least one state consistent with your professional obligations
  • Experience in insurance coverage, insurance defense, insurance coverage, Claims compliance or claims litigation or some combination of these, or other similar disciplines
  • High degree of initiative, mature judgment and discretion
  • Ability to manage competing projects and demands on your time
  • Ability to proactively resolve conflicts and p and empathize with internal and external customers
  • Knowledge of claim strategies and common issues
  • General understanding of the insurance industry
  • General understanding of the organizational relationship between the departments of an insurance company
  • Occasional travel as warranted
  • Must possess effective written and verbal communication skills
  • Negotiation skills

Nice to Haves

Five + years combined experience in of the following areas:

  • Counseling or litigation experience in personal or commercial lines of insurance
  • Insurance defense or insurance coverage litigation for a casualty insurance company and/or law firm experience focusing on personal lines insurance
  • Trial experience
  • Insurance claims compliance in multiple jurisdictions
  • Experience working in teams

What's in it for you

  • Competitive salary
  • Restricted stock units for every employee
  • Excellent benefit package (health, dental, vision, 401K with match)
  • Well-being reimbursement, includes home office equipment
  • Flexible paid vacation program
  • Flexible scheduling/hours
  • Remote work options
  • 13 paid holidays - 2 of which are flex
  • 12 paid weeks of leave for child birth/adoption
  • Annual anniversary gifts (5 yr. - 6 week paid sabbatical)

If you got to this point, we hope you're feeling excited about the role. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Metromile's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Metromile is committed to building a diverse, inclusive and equitable culture at all levels. We nurture a sense of community by investing in one another's unique backgrounds and experiences to drive business success and positively influence our services and products.

Metromile is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law.

If you are offered a position with Metromile, Inc. you will be required to successfully complete a background check. Metromile reserves the right to seek clarification of any alerts regarding your background check in order to confirm eligibility for employment.

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