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Litigation Services Director

Nextpoint

Posted Oct 29

Full TimeRemoteChicago, Illinois

A successful Litigation Services Director candidate will help manage litigation projects and key relationships with Nextpoint's law firm clients, ensuring consistency with company strategy, commitments, and goals. We're looking for a "people person" with a passion for customer service, excellent communication skills, and first-class problem solving to help us expand Nextpoint adoption within our client firms.

This role serves as a member of the Engagement Team. Key functions of this position include consulting clients regarding their eDiscovery and litigation projects, managing and executing on client needs (trial database setup/workflow, exhibit/transcript management, and presentation needs for any/all proceedings), and serving as the clients’ contact and advocate inside Nextpoint.

This role is key to developing, maintaining, and expanding client relationships by ensuring the clients’ needs are addressed in a timely and professional manner. This role also often serves as a liaison between the end client, Client Success, Sales, Marketing, Product, and Operations Teams and as such, is key to maintaining client satisfaction and increasing revenue, driving the future success of Nextpoint.

Responsibilities:

Understand all technical aspects of both the Nextpoint Discovery & Litigation suites to execute projects efficiently and train/onboard clients to work effectively
Perform loadfile configurations to better adapt incoming data into Nextpoint platform
Meet and consult with clients on overall firm or project-specific objectives and develop customized solutions for their needs (including resource requirements/project staffing)
Consult/create/art direct trial outlines and presentations for proceedings
Build increased knowledge of a client's general objective (infer beyond what is asked)
Constantly monitor and report on progress of the project (both internally and externally) including hours, expenses, and budget burn
Evaluate all key project deliverables and final product to ensure traceability of requirements, high quality, and client acceptance
Respond and manage support tickets, the support queue, and overall client requests
Assist in creating internal processes surrounding better data/presentation support
Act as a liaison between Engagement and Product Development, in an effort to automate and/or simplify data/presentation support and functionality
The role includes being part of a rotating evening/weekend on-call rotation (approximately once every two months), and occasionally will require working beyond normal business hours
The role would be a hybrid in-office/remote position based out of Nextpoint’s Chicago office and includes 10-20% travel (perhaps more depending on trial schedules)

Qualifications:

10+ years of experience as a Project Manager/Graphic Artist or equivalent roles preferably at a SaaS, technology, or consulting company
Experience at a law firm or legal service provider preferred, but not required
High proficiency in PowerPoint, Photoshop, Excel
Experience with web-based project management and/or time keeping software
Self-starter approach to work, with an eagerness to consistently meet and exceed objectives and take on more responsibility
Strong interpersonal, communication, and facilitation skills
Ability to problem solve and think analytically in a fast-paced environment
Generally tech savvy
Bachelor's degree

Who We Are
Nextpoint is the industry leader in delivering cloud-based services for eLaw. Our market leading software and services help legal related organizations conquer their eDiscovery, Litigation and Admin needs. We do this by providing a powerful SaaS platform with world-class support and engagement teams that help hundreds of law firms across the country manage large data sets, identify relevant information via AI and complex searches, and organize evidence to build compelling arguments to support their clients’ interests. Our progressive, customer-focused approach and entrepreneurial spirit has enabled us to remain independent and self-funded and is now fueling our rapid growth. The legal industry is undergoing an exciting transformation as new technologies redefine how data is managed in the cloud, and Nextpoint is leading the way with innovative solutions that meet the needs of this dynamic market.

Remote/Hybrid Options
Nextpoint headquarters are in Chicago, Illinois with an office in Madison, Wisconsin and operations in the SF Bay area. The company operates on a hybrid model, with options for individuals who prefer to work in an office environment, those who wish to work remotely, and those who are interested in blending the two. We are flexible and believe that individuals should be able to work in the style and manner that best suits their strengths, life situation, geographic location, and the role and responsibility of the position.

Mandatory COVID-19 Vaccine Policy
Nextpoint has adopted a mandatory COVID-19 vaccine policy to safeguard the health and well-being of employees and their families, customers and the community. An exemption may be requested on the basis of a qualifying medical condition, or for religious beliefs, and the company will engage in an interactive process to identify possible reasonable accommodations.

Benefits

PPO Health Plan, Dental and Vision
Transit benefits
Unlimited PTO policy & paid holidays
Professional development stipend (up to $1500/yr)
Home office stipend (up to $1200/yr)
401k plan & match
Free in-office lunch every day and a stocked kitchen and bar!
And more!

Our Culture
We seek out colleagues who are interested in working with high-performing professionals, developing their own professional skills, and seeing the impact of their contributions to our company. We are relentlessly team-focused and customer-centric. Working at Nextpoint is an entrepreneurial adventure. Projects move fast and plans change frequently as we navigate opportunities and meet the needs of our clients. We take pride in having a friendly, open office life that is relaxed and honest. We enjoy spending time with one another in the office as well as outside of work. We are problem solvers, simplifiers, and challenge seekers, but above all we strive for a happy workplace and satisfied clients. We enjoy working on impacting the legal justice system and thinking about how legal, regulatory, and government processes will evolve to address emerging technology and how the technologies we develop impact under-served and vulnerable communities as well as the environment.

Feel free to check out our reviews on Glassdoor!

Equal Opportunity Employer
Nextpoint is an equal opportunity employer. We strive to foster a diverse work place, actively seeking to recruit, retain and promote people of color and LBGTQ candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are interested in our company we encourage you to apply even if you do not see an applicable job description, as we are growing fast and are always on the lookout for high performing, curious, entrepreneurial-minded individuals to join our team!

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