Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Learn more at sitel.com and connect with us on Facebook, LinkedIn and Twitter.

Job Summary

Part of the Sitel Group, Transactional Legal team, as Contracts Corporate Counsel, you will work under various Sitel Business Departments to negotiate global outsourcing deals, consult on day-to-day legal inquiries relating to client engagements, and carry out other projects and duties as needed. Our preferred candidate will have significant experience drafting and negotiating complex outsourcing transaction agreements.

Draft, negotiate and review commercial agreements (both client and vendor contracts)
Perform risk assessment related to commercial terms, identifying and vetting high-risk matters
Facilitate approval and execution of commercial agreements.
Prepare and update legal standards playbook and template agreements.
Provide independent advice and counsel to internal business partners on legal matters, including contract interpretation and legal disputes.
Perform other matters as requested.

Primary Job Responsibilities

Must have a JD from a US-Accredited University and license to practice law in a US jurisdiction.
7 years of directly related work experience in a law firm or corporate legal environment.
Excellent written and verbal communication skills along with well-developed interpersonal skills, including strong drafting and negotiation skills with attention to detail.
Ability to work independently and effectively with high levels of client/customer interaction and visibility, including the ability to prioritize objectives and handle a heavy workload.
Experience structuring, drafting and negotiating sophisticated commercial contracts required (BPO experience a plus).
Superior judgment, discretion, and ability to maintain confidentiality.
Ability to constructively engage business teams and win confidence as a trusted advisor.
General technology, intellectual property, privacy knowledge and experience working in a global company are a plus for this position.
Utilizing effective negotiation, relationship management skills and organization skills are the key skill sets needed in this position.
Strong interpersonal skills and developing positive relationships with internal and external clients are important in this role.

#SitelLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off, comprehensive healthcare plans, 401K retirement plan and FSA. Plus, fun perks like employee discounts.
GROW AS YOU GO. We invest in you, with internal programs, training, education benefits and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.