Mass General Brigham(PHS)Somerville, MassachusettsFull TimeOn Site


- (3175612)

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

Reporting to the Office of the General Counsel’s in-house collections attorney, the Paralegal supports the Collections Department in the Office of the General Counsel.

Principal Duties and Responsibilities

  • Issues liens for Mass General Brigham affiliated institutions, which includes printing patient bills, drafting, filing, and mailing liens to patients and their attorneys;
  • Reviews all referred accounts for potential insurance coverage, contacts patients’ attorneys or patients to obtain automobile, workers compensation insurance information or any other coverage available, then notify in writing the appropriate Mass General Brigham affiliates to ensure proper billing;
  • Contacts patients’ attorneys to request updates regarding status of lawsuits;
  • Contacts patients and their attorneys regarding unpaid accounts;
  • Handles inquiries from patients and attorneys regarding billing information, which involves providing billing and medical record information;
  • Assists Mass General Brigham Revenue Cycle Operations personnel in reviewing and resolving disputed insurance denials or delays on patient accounts;
  • Assists with patient complaints;
  • Maintains and schedules the OGC Collections attorney’s calendar;
  • The position requires working closely with staff from Mass General Brigham Finance along with the Admitting Departments, Case Management, Patient Financial Services, Social Services at the following Mass General Brigham affiliated corporations: Massachusetts General Hospital, Brigham and Women’s Hospital, Salem Hospital, Newton Wellesley Hospital, Brigham and Women’s Faulkner Hospital, Nantucket Cottage Hospital, Wentworth Douglas Hospital, Cooley Dickenson Hospital and the Spaulding hospitals and nursing facility.

Education and Experience

Associate’s or Bachelor’s Degree required
Two to three years of related experience, preferably in a medical billing setting
Experience with EPIC and familiarity with Mass General Brigham systems preferred

Skills, Abilities and Competencies
  • Excellent written skills and the ability to correspond and communicate with others clearly and effectively in writing. May respond directly on behalf of attorney or manager without direction or instruction
  • Excellent verbal and interpersonal skills and the ability to interpret information, answer complex questions and communicate in a professional, courteous, clear and concise manner
  • Intermediate to advanced proficiency with Microsoft Word, Excel, Outlook and PowerPoint, including Outlook’s calendaring functions
  • Attention to detail and accuracy in work
  • Superb organizational skills
  • Strong work ethic
  • Enjoys working as a member of a team
  • Demonstrated ability to manage multiple projects and tasks at the same time
  • Ability to maintain strict confidentiality

EEO Statement

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Primary Location MA-Somerville-MGB Assembly Row
Work Locations MGB Assembly Row 399 Revolution Drive Somerville 02145
Job Professional/Managerial
Organization Mass General Brigham(PHS)
Schedule Full-time
Standard Hours 40
Shift Day Job
Employee Status Regular
Recruiting Department PHS Office of the General Counsel
Job Posting Nov 2, 2021

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