Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

This role will report to the head of Legal Operations and is a key role for an-flight program of strategic importance for ServiceNow, involving various teams across Sales, Operations, Finance and Legal.

What you get to do in this role:

Engage with Business teams to capture their requirements including pain points and digitization opportunities
Help drive the product strategy and provide roadmap direction to achieve business value realization and product / feature adoption.
Write user stories and prioritize them prior to PI Planning and Agile Sprints
Work with other Product Owners to coordinate on dependencies
Ensure the Scrum team members have clarity on the requirements and acceptance criteria in the story
Participate in Scrum meetings and be actively engaged to guide the team on scope related questions
Prepare, participate and drive UAT activities
Communicate deliverables, milestones, risks and dependencies to stakeholders and leaders in a timely manner
Drive value creation by identifying cross functional opportunities
Collaborate with cross-functional teams including IT
Create training materials, and input into change management and enablement activities.

Qualifications

In order to be successful in this role, we need someone who has:

Prior 5+ years of experience as an Agile Product Owner on large transformation projects.
Ability to influence at all levels across the organization including key leaders and stakeholder to deliver product and customer outcomes
Strong knowledge of Agile principles and experience working in a Scaled Agile (SAFe) implementation.
Sharp analytical and problem solving skills, including the ability to assess business and technology landscape for potential challenges and opportunities
Knowledge of Legal processes especially in the context of alignment with Sales processes
Attention to detail and excellent collaboration skills

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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