Special Agent

American ExpressNew York, New YorkFull TimeHybrid

Job Description


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.


How will you make an impact in this role?

Responsible for helping to reduce and control fraud losses within a specific region by conducting internal and external investigations into suspected fraud against American Express, with emphasis on routine and moderately complex cases.  Help to ensure the successful prosecution of individuals charged with committing crimes against American Express and its subsidiaries.

  • Assist in the reduction and control of fraud losses by effectively performing investigations of suspected fraud against American Express and its subsidiaries.
  • Review assigned investigative requests, gather and analyze documentary evidence, coordinate with local law enforcement and conduct field interviews.
  • Collaborate on fraud, insider threat, and cybercrime investigations with counterparts at other organizations.
  • Assist in successful prosecution of individuals charged with committing crimes against the Company by preparing well-documented and written investigative reports for presentation to prosecutors.
  • Establish and develop confidential courses of information regarding criminal activity.
  • Maintain strong day to day working relationships with federal, state and local law enforcement and intelligence agencies.
  • On call 24/7/365


Minimum Qualifications:

  • Previous job experience is required - with at least 2 years experience in law enforcement and/or investigative work.
  • Excellent verbal, written and computer skills with thorough knowledge of Excel, Word and PowerPoint.
  • Demonstrated skills in conducting field investigations involving financial and cyber/computer fraud.
  • Must be the ultimate team player and have an understanding of networking between law enforcement and the financial services industry.
  • Strong interviewing and interpersonal skills.


Preferred Qualifications:

  • Bachelor's or other 4-year degree a plus - preferred fields of study include business, criminal justice, and social sciences.
  • Cyber investigation knowledge and experience preferred.
  • Detailed understanding of prosecution guidelines, privacy laws and associated criminal laws.
  • Highly developed analytical abilities with basic knowledge of finance and related transactions.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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