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Crisis Management Lead

$138,800- $180,400/ year
Posted Jun 27
Full Time
On Site
New York, New York


The Global Security Operations (GSO) Team owns the safety and security efforts at Peloton. We are on a mission to build a world-class Global Security Program! As Peloton’s Crisis Management Lead you will own crisis incident response, lead GSO programs and projects in crisis management, incident management policy development, risk intelligence, crisis management training, and continuous improvement initiatives. You will play a key role in the broader GSO organization by assisting with the overall strategy, design, and execution of program development. 

Reporting directly to the Cyber Defense Manager you will work with multiple and diverse teams across Peloton including Learning and Development, Legal, Team Member Relations, Corporate Communications, and Operations. You will own the program quality, delivery, and overall success of the crisis management program while ensuring compliance with program standards. You will act as incident commander for crises on a regular basis. As a dedicated member of the broader Security and Trust team, you will help us drive initiatives forward to improve the quality of our global portfolio. 

The ideal candidate is a strong communicator with high attention to detail. They have extensive experience collaborating with diverse partners, leading programs, and driving program compliance. This person is a self-motivated, agile team player who enjoys working in a fast-paced environment and is willing to challenge existing solutions. 



  • Execute all aspects of program and project management from project initiation through completion, including identifying dependencies, risk mitigation, working with cross-functional partners escalating critical roadblocks, developing and delivering communications and change management, and tracking and reporting on implementation. 
  • Lead and work collaboratively on the content development, review, and revision of security, crisis management, and security-related policies and audit programs. 
  • Develop and lead Peloton’s crisis response plan. 
  • Lead and manage our Risk Operations Center (ROC) & partner with the Security Operations Center (SOC). 
  • Work closely with vendors, account managers, guards and contingent employees.
  • Lead incident management policy development and drive policy compliance.
  • Assist with broad communication during crisis incidents. 
  • Develop scalable processes for crisis management protocols, training, awareness, and compliance. 
  • Act as incident commander for all crises, in partnership with operational leadership, leveraging support from peers and partners as needed.



  • Bachelor’s or master’s degree in Cybersecurity, Information Technology or a related field.
  • 6+ years of project/program management experience in the safety/security field, preferably in a fast-paced global organization 
  • Proven track record in crisis management or emergency response roles, ideally with experience in both cyber and physical security contexts. 
  • Experience developing and implementing crisis management plans and conducting training exercises. 
  • Familiarity with risk assessment tools and methodologies, as well as incident response and disaster recovery procedures. 
  • Excellent written and verbal communication skills, including comfort in collaborating with executives and senior leaders 
  • Strong understanding of IT systems, network architectures, and cybersecurity principles.
  • The ability to present ideas, bring strategies to life, and incorporate feedback into your iterative work 
  • PMP or project management experience is a plus
  • Availability to respond to crises during and outside of normal business hours.


The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
  • Medical, dental and vision insurance
  • Generous paid time off policy
  • Short-term and long-term disability
  • Access to mental health services
  • 401k, tuition reimbursement and student loan paydown plans
  • Employee Stock Purchase Plan
  • Fertility and adoption support and up to 18 weeks of paid parental leave 
  • Child care and family care discounts
  • Free access to Peloton Digital App and apparel and product discounts
  • Commuter benefits and Citi Bike Discount
  • Pet insurance and so much more!
Base Salary Range
$138,800—$180,400 USD



Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email:

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