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Specialist - Institutional Contracts

Novo Nordisk
Posted Jul 04
Full Time
Plainsboro Township, New Jersey

About the Department 

The Finance and Operations dept. brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance and Operations works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?


The Position

This position is responsible for providing support to the Senior Manager and Director of Institutional Contracts by leading the team through the research and execution of 340B and GPO membership eligibility. Ensures accurate linkage of customers for all non-retail channels consistent with the agreement terms, corporate controls, and Sarbanes-Oxley regulations.



Reports directly to the Senior Manager, Institutional Contracts. Interacts daily with others within the PCOR Team, Managed Markets Strategy, IT, Customer Service, and Field Sales personnel. Works on a team of Institutional Contracts and Membership personnel. External relationships include professional associations, vendors, government agencies, Group Purchasing Organizations (GPOs), specialty distributors and pharmacies, wholesalers, and other customers.


External relationships include professional associations, vendors, government agencies, and other customers.


Essential Functions

  • Accountable for the initiation of direct and indirect customer account COT setup. Ensure blood profusion accounts are setup properly for handling and emergency priority shipments
  • Provides training and guidance for 340B customers due to 340B Policy Regulation restrictions
  • Research 340B customers through the external/internal systems to ensure eligible customers will have access to 340B contract pricing
  • Assigns new and existing customer effective dates as listed on Supplemental files after researching, processing, and linking to the 340B contract based on assigned/approval effective dates
  • Supports the daily task of chargebacks errors to ensure that the Chargebacks Team will process and validate each line to as to avoid deductions from Trading Partners
  • Develop and input Remedy tickets and Request For Changes
  • Ensure out-bound bid award notifications are provided accurately and timely
  • Ensure that customer records, pricing schedules, and contract information aligns with and is synchronized to Novo Nordisk data systems
  • Execute contract data testing with IT and testing team, and accurately validate test results
  • Generate, analyze and distribute contract reports from Model N, SAP BW,  and other systems
  • Investigate and resolve entity eligibility through research of various databases
  • Owns the process of membership list maintenance for selected commercial and government GPOs, determines eligibility of members according to Novo Nordisk specifications and policy
  • Provide analytical support for SOX inquiries and ensure adherence to SOX controls
  • Research and execute contract pricing and COT issues consistent with GP methodology
  • Research and execute federal government contract issues and assure federal and government 340B pricing maintenance is within federal and government pricing guidelines
  • Respond to verbal and written requests for contract information from field personnel, wholesalers, buying groups, and other customers
  • Responsible for federal government and PHS pricing administration, including the execution of GP Best Price reviews for direct and indirect sales
  • Serve as Model N/OtC super user
  • Support creation and maintenance of up-to-date Institutional Contracts membership work instructions and procedures
  • Verify contract membership data testing and validation with IT is properly performed
  • Work with Chargeback personnel to research and adjudicate membership discrepancies


Physical Requirements

0-10% overnight travel required.



  • A Bachelors degree or equivalent experience required
  • Familiar with enterprise-wide integrated application systems such as SAP, Model N, or others
  • Minimum of 4 years of progressively responsible related experience required
  • Possesses strong communications, analysis and problem solving skills. Capable of identifying issues and problems and directing the formulation of and the implementation of effective solutions
  • Possesses proficiency in Excel and analytics


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.