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Global Litigation and Compliance Counsel

$175,500- $344,500
Posted Jul 09
Full Time

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

About The Job

As Global Litigation and Compliance Counsel, you’ll play an important role in overseeing Genesys’ worldwide litigation docket, as well the development of Genesys’ compliance program. You will work closely with a broad range of business teams, including finance, human resources, product, engineering, development, and operations to help solve legal and regulatory issues to enable the business to scale and grow. You’ll need to be proactive and engaged, able to work well cross-functionally both internally and externally, excited about technology, and ready to roll your sleeves up and dig into legal problems to reach a creative solution.

The Position

This role is based in the United States and may be fully remote. The successful candidate will report to Genesys’ General Counsel and Chief Compliance Officer.


The Global Litigation and Compliance Counsel is expected to manage the Company’s global litigation docket, as well as play a primary role in developing and enhancing Genesys’ compliance program. The candidate is expected to provide strategic and legal advice to internal business partners, including working closely with a broad range of business teams in pre-litigation disputes and other adversarial matters, and when necessary, through trial and appeal.

The successful candidate will also be able to provide day-to-day advice to assist the Company in managing and mitigating legal risks, and will include the following key responsibilities:

  • Supervise and manage outside counsel relationships in litigation matters, including case strategy, motions and briefs, discovery, trial preparation, staffing, budgets and invoices, and compliance with outside counsel guidelines.
  • Lead internal investigation efforts, collect facts and evidence, interview witnesses, draft and revise legal briefs and written discovery, develop and execute litigation strategy, negotiate and draft settlement agreements.
  • Maintain up-to-date knowledge of relevant federal, state, and local laws.
  • Collaborate with business and legal colleagues throughout the Company.
  • Coordinate internal communication, projects, and training amongst different teams (legal, privacy, human resources, information security, product, finance, and regional teams).
  • Assist in the review of and/or developing, updating, and maintaining of compliance policies and procedures, customer-facing resources, contract addenda and templates relating to regulatory compliance, privacy and other matters.
  • Aid in the business in evaluation and engagement of trustworthy business partners through effective conduct of due diligence and design of monitoring/oversight processes.
  • Enhance visibility of ethics and integrity initiatives across relevant business units and continue to build awareness and accountability among key stakeholders.
  • Report progress, challenges, and plans to the General Counsel and Chief Compliance Officer, executive leadership, and appropriate oversight bodies within the organization.
  • Provide support as needed to assist on other company initiatives (new technology implementation, internal policies, and data privacy and security efforts).
  • Monitor regulatory trends across markets to determine trends and issues for the company to address.

Job Requirements

  • Possess a law degree from an accredited law school and have passed a bar exam in any US State or Territory and be a member in good standing in any such State or Territory.
  • Minimum of 10 years legal experience required and gained from a combination of private practice and in-house roles.
  • Substantial litigation experience with a government agency, top rated law firm or major high technology company required.
  • Strong written and oral communication skills, including the ability to collaboratively work cross functionally with internal teams, including finance, human resources, privacy, information technology, sales, and product management.
  • Experience in international business development, privacy and regulatory compliance matters.
  • Proficient knowledge of legal issues specific to the high technology industry.
  • Demonstrated knowledge of, and ability to navigate, complex legal and regulatory compliance issues.
  • Must have positive, problem-solving, business focused attitude with good judgment prioritizing workload in fast paced environment, with and ability to manage multiple projects simultaneously and complete projects accurately, on schedule.
  • Must be a team player also able to self-start and work independently.
  • Ability to work on complex matters with minimal supervision.
  • Track record of establishing strong working relationships with internal/external business clients and within the legal department.

The candidate must also demonstrate the following personal qualities:

  • The ability to lead, inspire and manage effectively.
  • High degree of professionalism and ethics.
  • Proactive and customer-oriented mindset, with the ability to deliver high-quality and practical solutions to complex challenges that require careful analysis and good judgement, often under time pressure.
  • Strong written and verbal communication skills and ability to explain complex issues in a simple way to business partners, leadership, and other stakeholders.
  • Very high level of business acumen and ability to ‘operationalize’ compliance and ethics policies and anticipate/solve related challenges.
  • Self-motivation, with the ability to manage strategically and pro-actively.
  • Excellent analytical abilities.
  • Understanding commercial objectives and realities, with ability to solve complex problems within such constraints.
  • Excellent interpersonal skills with the ability to relate comfortably at all levels within an organization, and with diverse, international personnel from a variety of cultures and backgrounds.
  • The ability to thrive on challenge and react quickly and positively in a fast-moving environment, all without compromising ethics or integrity.


This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$175,500.00 - $344,500.00


  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

More details about our company benefits can be found at the following link:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

_Please note that recruiters will never ask for sensitive personal or financial information during the application phase.