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CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Manager, Consumer Privacy Compliance is responsible for supporting key elements of CrossCountry Mortgage’s Consumer Privacy Program, including Training and Policies & Procedures, to ensure that regulator and investor/agency expectations are exceeded. This role acts as the Compliance Department’s centralized channel for processing, responding to, and verifying compliance with consumer privacy requests.

Job Responsibilities

• Assist to develop, adopt, and maintain strategies and processes to organize the intake and completion of consumer requests under relevant consumer privacy laws and identified areas of risk.
• Review vendor approval requests for compliance with mortgage lending and consumer privacy requirements.
• Ensure the company’s federal, state, and internal Do Not Call registry is updated as required by state and federal law.
• Assist in the development of strategies to architect databases to store and maintain consumer data sharing preferences under federal and state law.
• Develop and perform audits of communications with consumers to validate compliance with federal, state, and company requirements.
• Develop, write, and publicize various job aids, policies, procedures, original training content, and communications related to the company’s privacy policies.
• Assist to craft narratives for examinations, investor requests, and audits.
• Cross-collaborate with key stakeholders in other departments, fostering business relationships to meet department goals and objectives.
• Other duties assigned by management.

Qualifications And Skills

• Bachelor’s degree and/or equivalent combination of education/experience.
• Minimum of 2-3 years of experience in mortgage lending, with at least 2 years in a compliance role.
• Experience designing, implementing, and maintaining effective processes to ensure that company objectives are met.
• Working knowledge of federal and state consumer communication and privacy laws and regulations, including but not limited to TSR, TCPA, CAN-SPAM Act, and California Consumer Privacy Act (CCPA), preferred.
• Excellent analytical and problem-solving skills to navigate complex regulatory requirements.
• Excellent leadership, collaboration, and communication skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range

• $65,000.00 - $75,000.00
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org .