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Posted Aug 06
Full TimeOn Site
As an Advice and Counsel (AC) Investigator you are responsible for the execution and ownership of Employee Relations processes and practices, providing expert consultant and guidance to managers and employees. You work to deliver and ensure appropriate responses to any related employment issues that arise, while proactively supporting and maintaining a positive employment climate. You will lead on specific complex or sensitive cases, and formal processes for manager or above levels.
As directed by the Director, Advice and Counsel Investigator Team, you will provide guidance and mentoring to the Employee Relations Advisors in market.
This role will also provide market level oversight on ER activity to the market HR teams/Employee Relations Lead, identify trends and recommend appropriate solutions.
Investigators have responsibility for ensuring legislative and relevant CVS Policy Compliance of business activity and CVS culture, and ensuring that applicable CVS policies are up to date, compliant, maintained and appropriate for the achievement of business needs.
To be successful in this role, you will have the ability to do the following roles and responsibilities:
Required Qualifications
Preferred Qualifications
Education
Bachelor's Degree or equivalent years of related professional work experience
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
As directed by the Director, Advice and Counsel Investigator Team, you will provide guidance and mentoring to the Employee Relations Advisors in market.
This role will also provide market level oversight on ER activity to the market HR teams/Employee Relations Lead, identify trends and recommend appropriate solutions.
Investigators have responsibility for ensuring legislative and relevant CVS Policy Compliance of business activity and CVS culture, and ensuring that applicable CVS policies are up to date, compliant, maintained and appropriate for the achievement of business needs.
To be successful in this role, you will have the ability to do the following roles and responsibilities:
- Investigating workplace complaints of violations of policy for which failure to investigate might subject CVS to serious legal or financial risk.
- Developing and applying knowledge of employment and discrimination laws, whistle-blowing laws, rules of evidence, and other laws pertaining to investigation plans, investigations, reports and recommendations
- Managing Labor Union investigations, conducting labor investigations and design of collective labor agreements and facilities agreements
- Responding to inquiries from employees and managers regarding matters involving employment practices, policies, employment laws and compliance guidelines
- Providing advice, mentorship and counsel to managers, supervisors and HR colleagues on all Employee Relations issues, policy interpretation and questions
- Responding to employee issues and questions, providing feedback to managers to ensure appropriate action is taken
- Working with Employee Relations peers, to ensure consistency of advice and guidance provided
- Employee Relations Process Delivery
- Employee Relations Tracking and Solutions
- Training and education
Required Qualifications
- 6 years Employee Relations, Investigator or Human Resources experience
Preferred Qualifications
- PHR/SPHR certifications
- Union industry experience
Education
Bachelor's Degree or equivalent years of related professional work experience
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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