Join the World's Top Legal Talent Network

Join a growing, dynamic, and innovative team that has established itself as the market leader in Intellectual Property management solutions. ANAQUA provides Intellectual Asset Management Software and Services to help companies and law firms improve their management of their IP portfolios to gain competitive advantage. A primarily web-based product, ANAQUA has over 20,000 users with an ever-growing client base, including global leaders such as Microsoft, The Coca-Cola Company, British American Tobacco, Diageo, and NXP Semiconductors.

Position Overview

Anaqua is looking for a highly motivated and proactive Anaqua Services Associate who is eager to help us attain our continuing growth goals. The Anaqua Services Associate will oversee front office client management of trademark and patent maintenance for clients around the world. The ideal candidate should possess strong and proactive client relationship skills, excellent communication skills, comfort working in a matrix organization, and the ability to manage multiple initiatives simultaneously.

Responsibilities include:

• Provide best in class support for our patent and trademark clients by:
• Supporting the sales team during the latter stages of the process to educate clients on the services to support smooth transition to delivery
• Front office client relationship management for new and existing clients
• Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
• Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
• Establish and maintain close working relationship with colleagues and teams across all territories to support a ‘one firm’ service delivery
• Taking a commercial approach to develop client relationships
• Monitoring docketing
• Delivering data reconciliation
• Providing internal and external software training related to the Services division
• Authoring and updating process documentation
• Engaging in continuous process improvements and change management across the business

Required skills:

• Solid understanding of intellectual property
• Superb attention to detail, accuracy and strong organizational skills
• Demonstrative proactive client relationship skills
• Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documents and client files
• Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
• Maintain high level of confidentiality and professionalism
• Motivated and the ability to work in a fast-paced, team environment
• Ability to work independently and time management

Experience/Education

• Bachelor’s Degree
• Paralegal skills and knowledge of Intellectual Property
• Experience in a change management environment is valuable