Join the World's Top Legal Talent Network

Company Description

Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.

Team Description

Our Legal, Policy, Trust & Privacy teams help keep users and their stuff safe, protect Dropbox, counsel Dropboxers on challenging problems, and are always synced with the Dropbox teams they work with. We deal with novel issues every day while standing up for users and helping the company and product grow.

Role Description

Responsibilities

• Manage the team of content safety analysts with a high degree of empathetic leadership. 
• Become an expert in Dropbox’s Acceptable Use Policy, and implement it across our services to mitigate abuse.
• Serve as an escalation point for the content reviewers, identify trends and provide training to the team.
• Review, innovate on, and implement policies and practices that cover a wide variety of abuse content and complex workflows.
• Identify and propose tooling and workflow improvements to make our team more agile and effective and lead scaling and optimization initiatives that drive operational excellence. 
• Partner with relevant cross-functional stakeholders to drive strategic results.
• Stay up-to-date with industry trends in content moderation.

Requirements

• Management experience with 8+ years of work experience in operations/support operations, adjudication, or high-volume case management, preferably relating to content moderation or other anti-abuse work.
• Experience identifying opportunities to enhance processes and policies, providing recommendations to improve performance, and working with relevant stakeholders to implement solutions.
• Experience managing multiple projects simultaneously and demonstrated ability to work independently with minimal supervision.
• High attention to detail and excellent verbal and written communication skills.
• Strong project management skills and experience driving cross-team collaboration.
• Ability to work in a fast-paced environment, able to deliver within established deadlines and make important decisions under pressure.
• Great interpersonal skills and the ability to thrive in a team environment.
• Strong analytical skills, including working with large data sets (i.e., Google Sheets, etc.)
• Experience or familiarity with technical anti-abuse tooling.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Benefits and Perks