About Us:
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We're always live at Twitch. Stay up to date on all things Twitch on Linkedin, Twitter and on our Blog.
About the Role:
The IP Operations team is part of Twitch Legal and is responsible for helping Twitch navigate global safe harbor laws, curbing unauthorized intellectual property uses with the appropriate policy and operational measures, and guide rightsholders and creators through our policies that are designed to meet those aims.
The IP Operations Analyst II's primary responsibilities are independently reviewing and responding to legal requests and inquiries from rights holders and creators, identifying, analyzing, problem solving, and communicating dynamic and unique fact patterns, and providing subject matter expertise to cross functional teams. The IP Operations Analyst II will serve as an initial point of escalation and guidance for claims from team members.
The IP Operations Analyst II will assist in training, quality assurance, technical writing, investigations, and other operational initiatives.
You Will:
- Conduct end-to-end handling of inbound copyright related requests and inquiries from external parties, including review, analysis in accordance with our policies and guidelines, using internal service tools for resolution, and collaborating with cross functional partners in Legal, Trust & Safety and Customer Experience.
- Use domain expertise on the Twitch service ecosystem of user-generated content and emergent behavior of creators, rights holders, and other external stakeholders.
- Contribute to programmatic initiatives in compliance, proactive measures, stakeholder management, and team infrastructure as needed. Participate in improving procedures, tooling, and strategies as a subject matter expert.
You Have:
- Strong communication and collaboration skills.
- Demonstrated continuous improvement in solving new and existing challenges.
- The ability to problem solve complex issues efficiently and proactively.
- Experience contributing to projects involving multiple stakeholders.
Perks:
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.
