Join the World's Top Legal Talent Network

Zoom is in search of an Analyst to join the Law Enforcement Response Team, located within Zoom’s Trust and Safety team. LERT handles law enforcement requests from around the globe. T&S handles  complaints of abuse on the platform (such as meeting disruptions) and is building Zoom’s arsenal of tools to combat abuse both before and after it happens.
 

T&S and LERT are committed to bringing happiness to customers while creating a culture of trust, safety, and respect.  Zoom does so by taking the privacy and security of its customers and their data extremely seriously and maintaining a steadfast commitment to promoting the free and open exchange of ideas.  Zoom must also meet its obligations under the laws of the countries in which we operate, and law enforcement agencies play a critical role in keeping our society safe.  The LERT challenge includes carefully balancing the privacy of Zoom customers and users against the important security interests of our world.  

Responsibilities:  

• Manage and respond to incoming law enforcement requests and communicate with law enforcement agencies worldwide about them, by utilizing a combination of manual and automated tools to compile information potentially responsive to a particular law enforcement request 

• Be willing to handle sensitive content, such as graphic, offensive, or disturbing content, violent or abusive language, and other objectionable material.

• Be flexible and handle emergency law enforcement requests both during and outside of normal business hours, and sometimes overnight.

• Communicate with law enforcement personnel by phone, in writing, Zoom meetings or Zoom Phone consistent with Zoom’s law enforcement response policies.

• Help with tactical engagement and education for federal, state & local law enforcement agencies

• Help obtain feedback from law enforcement and government agencies on safety initiatives and product developments at Zoom.

Requirements:

• 2+ years in law enforcement operations.

• Bachelor’s Degree or equivalent required. 

• Proficiency in MS Office or Google Docs.

• Strong communications skills, including ability to communicate effectively across cross-functional teams. 

• Extremely organized and detail oriented with ability to manage multiple projects simultaneously, and balance legal risk and business impact in a fast-paced environment. 

• Demonstrate strong work ethic, efficiency, attention to detail, meet demanding deadlines, and ability to work independently. 

• Must be tech savvy and enjoy learning new technologies. 

• Team-first attitude & growth mindset: every new challenge is an opportunity to learn and grow.

• Knowledge of the Electronic Communications Privacy Act (ECPA).  

• Bonus if you have experience in the telephony space (VOIP, lawful intercepts, etc)

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.  Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.