Named one of Fast Company’s Most Innovative Companies in the World in 2021, Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API modern card issuing platform provides unprecedented flexibility and control for industry-leading companies such as Square, Coinbase, J.P.Morgan, and Uber, to issue cards, authorize transactions and manage payment operations in real-time.
We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta is certified as a 2021-2022 Fortune Great Place to Work, highlighting our company culture and open and collaborative work environment. We power possibilities for our customers and each other by bringing the brightest talent together to do the best work of our lives.
Marqeta strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It's an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well. Learn more about Marqeta on our Website, Twitter and LinkedIn
Position Summary
We are looking for a Technical GRC & Customer Trust Manager to grow our Customer Trust program. This role will work directly with existing and prospective customers, demonstrating how our security and data protection measures align with industry best practices and applicable laws. The Tech GRC & Customer Trust Manager is a bridge between our Sales teams and our Product and Technology teams, playing a pivotal role in the revenue-generating workstream. This lead role will also collaborate with cross-functional teams and third parties to drive remediation of security and privacy risks and ensure we meet our contractual obligations. This role reports to the Senior Director of Tech GRC.
What we're looking for
- Communicate directly with Marqeta’s customers, prospects and other partners to represent security and compliance on behalf of the organization
- Coordinate responses to customer requests, including addressing security and data protection inquiries, questionnaires and due diligence assessments
- Engage with Marqeta’s Product & Tech teams to analyze customer security requirements, influence product roadmaps and drive remediation to improve security features
- Manage and coordinate customer audits
- Provide information about Marqeta’s cybersecurity posture, demonstrating how our information security measures align with customer security expectations and applicable standards and regulations
- Develop external facing material e.g. white papers, due diligence documentation and other resources to be shared with customers
- Monitor compliance with customer and partner contractual obligations
- Review, redline, and negotiate customer and vendor contracts regarding security related clauses
Requirements
- Masters or Bachelors degree in Computer Science, Information Security, Information Technology or equivalent experience
- Minimum 7 years industry experience in Information Security, Risk Management or Compliance
- Experience designing and integrating technical regulations and standards (e.g. PCI DSS, ISO 27001, SOC2, SOX, NIST, GDPR, etc.)
- Strong interpersonal and leadership skills
- A strong bias toward action and able to operate proactively and effectively in a dynamic, fast-paced environment
- Customer service oriented
- Excellent verbal and written communication skills including the ability to simplify key security messages and translate technical matters to non-technical audiences
- Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently
- CISSP, CISM, CISA, CIPP preferred
- A sense of humor
Benefits and Perks
- Rich suite of benefit plans; employee premiums paid 100%
- Flexible Time Off
- Paid Medical, Pregnancy, Parental and Family Leaves
- Retirement savings program with Company contribution
- Competitive pay
- Meaningful equity
- Employee Stock Purchase Plan
- Free perks programs that include, financial coaching, and ID theft protection
- Bi-annual “Hack Week” to support and reward innovation
- Open, transparent culture that includes Town Hall meetings, Lunch-and-Learns and more!
- Access to corporate gym membership rates, other discounts and employee perks
- And for select regions; a monthly stipend to support our hybrid work model, and pet insurance
As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant, candidate, or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military or veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.
