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Job Description

COMPANY OVERVIEW

CoStar Group is the world’s leading provider of information and marketing solutions for the Commercial Real Estate industry. We are a NASDAQ listed company with a market cap of over US$30B and sit alongside other notable names such as Amazon, Facebook, Google and Apple. As a technology company, we are the trusted partner for all commercial real estate professionals empowering many of the most well-respected landlords, development companies, brokerage firms, banks, lenders, investors and government agencies. We do this by actively researching the commercial real estate markets and providing data, analytics, innovative tools and powerful marketing platforms in the U.S. and Internationally to help our clients transact with one another. CoStar continues to win multiple awards including one of Forbes most innovative companies (2017) and Fortune’s fastest growing companies (2018).

Ten-X is the leading end-to-end transaction platform for commercial real estate, powering more than 90% of online CRE sales. Our platform empowers brokers, sellers and buyers with data-driven technology and comprehensive marketing tools to expand market visibility and decrease time to close.

JOB DESCRIPTION

The Closing Manager is responsible for leading Ten-X’s Closing team, whose primary focus is to deliver an efficient, scalable, and compliant process that helps our clients through the closing period for CRE and note sales transacted on the Ten-X platform. The role requires a wide degree of creativity to ensure productivity and efficiency across the team’s operations, as well Ten-X title/escrow partners. The Closing Manager must rely on extensive operational management experience and judgment to plan and accomplish goals and key performance indicators.

RESPONSIBILITIES:

• Growing the efficiency of existing operational procedures and business processes to enhance the organization’s capacity for additional volume and scalability, working closely with legal, operations or product teams as necessary
• Contributing operations information and recommendations to senior management for strategic initiatives, preparing action plans and implementation strategies
• Maintain constant communication with management, staff, and vendors to ensure proper operations
• Reporting transaction results to senior management
• Tracking staffing requirements and hiring new team members as needed
• Devising performance metrics to address employee performance and corrective action plans, motivation, and rewards
• Updating personal job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations
• Managing relationships with key title / escrow vendors and closely tracking service levels
• Communicating customer issues with the wider operations team and devising procedures for improving the customer experience
• Protecting revenue and implementing effective strategies for mitigating transaction cancellations during the closing process

REQUIRED QUALIFICATIONS AND SKILLS

• Bachelor’s degree and ten (10) years of combined management or real estate transaction / title and escrow experience; OR advanced degree with eight (8) years of combined management or real estate transaction / title and escrow experience
• Extensive track record of success working on CRE closings
• Strong familiarity with the CRE field's concepts, practices, and procedures, and advanced knowledge of real estate contracts, closing and associated due diligence documents
• Highly collaborative with an aptitude for building consensus and relationships among managers, employees and vendors
• Ability to make quick decisions and solve problems using good judgment in a fast-paced environment
• Polished written, verbal, and interpersonal communication skills
• Excellent organizational and records management skills
• Research and critical thinking skills • Technical acumen and familiarity with all MS Office software including Word, Excel, PowerPoint, and SharePoint

KEY BEHAVIORS / CORE VALUES

• Leadership: Considers the “big picture” and supports broader team objectives; takes initiative to lead process improvement initiatives; drives solutions to common challenges affecting the team
• Functional / Technical Knowledge: Demonstrates an interest in learning new technical skills and developing knowledge of the commercial real estate industry; makes time to learn and improve; Seeks constructive feedback and strives for personal development
• Adaptability: Responds with solutions when faced with new demands and challenges; Works calmly under stress and pressure; Works effectively in ambiguous situations; Handles situations tactfully; Maintains a constructive, positive outlook even when plans are redirected.
• Teamwork: Makes a positive impact on company culture and team unity; Easily gains trust and support of peers; Collaborates effectively within and across departments to accomplish shared goals; Advocates for and represents the C&C Team, Ten-X and CoStar positively at all times; Contributes ideas and shares resources.
• Initiative: Identifies what needs to be done and does it before being asked or required; Often does more than is required; Takes independent action; Works hard and is goal-oriented; Pursues tasks with energy, drive, enthusiasm, and a desire to obtain results

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing