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Job Description
Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.
Summary:
Legal Assistant position will help support the legal department and attorneys. The position will primarily focus on investigating consumer complaints submitted through an attorney or government agency and responsibilities will involve communicating with the consumers and drafting appropriate responses to the complaints. The Legal Assistant will assist in document and information gathering for various legal department needs, including subpoenas, subrogation claims, and lawsuits.
Primary Responsibilities:
- Investigate consumer complaints, draft professional and thorough responses, communicate with escalated customers
Required Skills:
- Ability to review and investigate accounts using Salesforce and other Vivint systems
- Ability to draft clear responses
- Understanding Vivint business and sales practices
- Proficiency with Microsoft Office Suite
Required Education/Experience:
- Vivint Customer Care experience preferred
- Experience drafting professional correspondence and/or persuasive arguments
- Experience in handling sensitive situations and speaking with escalated customers
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
