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Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

 

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

 

Uniphore is growing! We recently raised a $400M SeriesE round and were recognized by Frost & Sullivan as the innovation leader in conversational automation. Put simply, Uniphore is leading the charge in the conversational service automation industry and is looking for smart, driven, and ambitious people to shepherd the company through this next phase of growth.

 

Uniphore is looking for a Senior Commercial Counsel to join Uniphore’s dynamic and collaborative legal team. This is an opportunity to join a growing team, with significant growth potential ahead. The person in this role will be a key hire for Uniphore, serving as our head of commercial contracts in North America and the head of our commercial strategy worldwide, with visibility to the C-Suite. The right person in this role will have deep SaaS experience, a working knowledge of revenue recognition as it relates to software, but most importantly, be driven and mature, with a strong focus on customer success.

 

This role will report directly to Uniphore’s General Counsel, with oversight of our commercial outside counsel and dotted line reporting responsibilities on Day 1.

• Draft, negotiate and serve as the escalation point for customer agreements, including SaaS agreements, enterprise software and technology license agreements, development and collaboration agreements, professional service agreements, and consulting services agreements.
• Develop and iterate the Legal team’s commercial strategy to scale with the company.
• Support our Finance, Sales, Delivery and Product teams by providing legal guidance and contract interpretation.
• Manage outside counsel and other teammates as needed.
• Seek ways to streamline and improve on inefficiencies, including continual improvement of forms and processes in response to customer concerns or internal demands.

Required Experience:

• Prior experience negotiating SaaS/Software contracts is a must. The successful candidate in this role will have 5+ years of experience autonomously negotiating agreements for a high growth company.
• Team player with exceptional people skills who has the demonstrated ability to collaborate and build strong relationships at all levels of an organization.
• Pragmatic, business focus with an understanding of business goals, and the ability to assess and creatively manage risk.
• Able to thrive in a fast-paced environment and successfully manage competing deadlines.
• Strong understanding of IP ownership and data protection/privacy issues in the context of technology/commercial transactions
• Ability to communicate at a high level with executive management.
• Outstanding legal and business judgment, capable of making smart decisions in ambiguous situations.
• J.D. from an accredited law school.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.