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This position will be responsible for supporting the commercial business sales and operating units in the successful implementation and management of service agreements with commercial customers. This position is responsible for the control of commercial contracts including, but not limited to, the development, auditing, validation, implementation, management, maintenance, administration and recordation of commercial contracts entered into between Charter and commercial customers and/or property owners in compliance with company guidelines.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Support commercial sales team and operating units in all aspects of contractual issues, interfacing with all levels of the organization, corporate legal and outside parties as necessary
• Review and revise the processes for management and maintenance of commercial contracts administration utilizing sales entry/tracking and scanning document retention (SalesForce and OnBase) tools to ensure management has reports to measure customer service period and provide feedback on existing reports and databases and make assessments or recommendations as requested
• Assist when requested negotiations with customers or property owners
• Preparation and/or review of various customer communications related to contracts and services such as proposals, letters and other client correspondence
• Establish and implement policy and practices for notarization and recordation of contracts, easements, memorandum and other recordable instruments
• Audit process for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to Charter's authorized signatory for commercial agreements
• Advise when requested regarding any financial analysis for items such as ROI Models, budget preparation and forecasting
• Create a permanent file cover form and process for each large business new ‘non-standard' contract to ensure timely dissemination of key contract terms and conditions to impacted internal departments
• Develop, document and implement policy for actions related to contract violations or termination of service agreements
• Responsible for requesting and securing Certificates of Insurance from Corporate as needed and forwarding a copy to client
• Track and ensure resolution of any escalated contractual issues that impact our client relationships
• Corresponding and maintaining relationships with clients and their utility consultants
• Provide general assistance to management and field personnel (AEs, ACs, MAAs) as required including ongoing coaching, and training of such personnel to insure contract process compliance
• Perform other duties as requested by supervisor
  
  

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Demonstrated knowledge of Microsoft Office applications required, e.g. Excel, Word and PowerPoint
• Knowledge of business contracts construction, reviewing and drafting
• Demonstrated verbal and written communication skills required
• Ability to interact proficiency with peers, clients and other professionals
• Ability to initiate and bring closure to negotiations at an executive level is essential
• Ability to exercise accurate business judgment
• Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
• Strong analytical and financial ability, strong organizational skills
• Ability to prioritize assignments according to timelines and importance of task
• Ability to maintain poise and professional demeanor in stressful situations
  
  

Required Education

4-year college degree in business or equivalent Industry or contract experience

Required Related Work Experience and Number of Years

• Experience with contract negotiations, contract drafting and review - 3+
• Experience, preferably in the communications industry - 2+
• Experience working with property management/real estate - 2+
• Experience with regulatory issues in telecommunications a plus - 3+