Posted Oct 24 Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in policy, government, or law.
- Experience working in an operations capacity (e.g., sales/finance/business operations, managing process improvements, etc.).
Preferred qualifications:
- Experience applying policy to online content, while making accurate judgment calls regarding appropriate and violative content.
- Experience with spreadsheets, databases SQL, and data analysis.
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience working with international issues across multiple geographies, including freedom of expression, child safety, and/or online controversial content.
- Excellent problem-solving skills, with attention to detail in an ever-changing environment.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Additional Information
(Colorado only*) Minimum full-time salary range between $94,000 - $101,000 + bonus + equity + benefits.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation range for this role when being hired into our offices in Colorado.
Responsibilities
- Own and manage policy escalations from legal and compliance teams, driving consensus across all stakeholders.
- Review graphic, controversial, and offensive video content in line with YouTube's community guidelines.
- Develop knowledge across all product areas to ensure faster, more efficient resolution. Develop post-mortems and implementations of preventative solutions, including working with Engineering on tools.
- Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.
- Coordinate or support operational implementation of regional regulations and maintain workflows for compliance.
