Join the World's Top Legal Talent Network

The Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in  states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously  evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

The Job

The Legal Investigations associate will manage day-to-day investigative functions for the Litigation team. This role will work closely with our regional and global Legal teams, in addition to working with the Airbnb Capability Center Team.  

The Investigations associate will also be responsible for providing key investigative information for legal matters including user demands and litigation complaints. You will also assist legal by taking action on accounts as directed in order to resolve pre-litigation consumer demands, complaints and other issues. 

As a Legal Investigations associate you are expected to uphold the professionalism and confidentiality of the department at the highest level. You’ll engage with senior stakeholders for the resolution of problems and supporting the legal stakeholders with knowledge and expertise on a wide range of topics. 

Responsibilities

• Manage complex, sensitive, and/or urgent investigations and cases that might pose a significant risk to our brand or ability to operate in different countries, cities, and municipalities. Conduct quality reviews and provide advice on best practices. 
• Own case management for highly sensitive cases when the expertise is required.
• Proactively investigate service issues, risk for disruption and advise on service improvement for internal operations.
• Support fast track changes by engaging with stakeholders and coordinate cross functional efforts at the direction of legal; act as a subject matter expert on tactical changes and decisions.
• Provide mentorship to our Airbnb Capability Center, acting as an escalated support system for  Investigations & Resolutions Team.  
• Act as a Subject Matter Expert for training and quality purposes; continuously maintain and develop expertise by staying abreast of updates and operational changes. 
• Advocate for global alignment while solving for regional and local nuances. Promote collaboration and dialogue among the regions.
• Represent Airbnb as a witness in declarations, depositions, hearings, and trials.
• Actively develop collaborative stakeholder relationships. 

About You

• Minimum  3-4 years' experience working in a legal, policy or regulatory fields preferred
• Availability to work 40 hours a week 
• Strong analytical skills and SQL expertise, able to compile reports and analyze data preferred.
• Ability to prepare concise, accurate and relevant reports for Legal based on platform investigations and understanding of claims/requests.
• Familiarity with the complicated operation of our platform, understand and be comfortable explaining Airbnb’s legal positions.
• Experience in legal/policy/consumer bodies issues and how they apply to Airbnb and the sharing economy.
• Experience with a wide variety of web-based platforms and systems. The ability to learn these systems quickly and obtain expert-level knowledge, as needed.
• Strong attention to detail - ability to identify and flag potential risks and problematic facts.
• Fluency in other languages is a plus.
• Communicating Effectively: You can be relied upon to effectively communicate complex stories and ideas in a variety of settings, including written communication. You keep people's attention, and successfully convey the intended message in a way that is both clear and efficient, regardless of learning styles or experience levels. You display confidence and command of your subject. You always plan, prepare, and practice before you communicate in writing or in person.
• Taking Initiatives: You understand the importance of working hard, and you're willing to invest your energy into new challenges. If you see an opportunity to contribute or make things better, you take it—you don't wait around to be asked. You're comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.
• Learning Continuously: You have a strong desire to know and learn. You're not satisfied just knowing what to do; you persist until you understand the deeper Why behind policies and processes. You don't shy away from challenges that will require new skills or knowledge. You actively identify new areas for learning and development, and create and take advantage of learning opportunities.
• Balancing Perspectives:  You look at the "big picture," not just the situation directly in front of you. You're open to being wrong, can assess situations objectively, and can evaluate multiple points of view. You're able to see how every part of the business is affected by a situation, and you devise plans and strategies accordingly. You think globally, and take the broadest possible view of issues and challenges. You assume positive intent. You effectively consider all of the factors at play and envision many possible outcomes.
• Problem Solving: You quickly identify root causes as well as subtle, hidden issues. You use logic to propose effective solutions to a variety of problems. You dig deeper and utilize all available resources to reach the best possible solution. You utilize creativity to propose original solutions, and don't stop at the first, most obvious answers. You understand when a loss is the best solution, and can explain why. 

The Pay

Our job titles may span more than one career level. The starting hourly rate for this role is between $30.29 per hour and $37.98 per hour. The actual hourly rate is dependent upon many factors, such as: education, experience, and skills. The hourly rate is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. 

Belonging & Accommodations

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com.