Join the World's Top Legal Talent Network

Zendesk provides software that helps its 160,000+ paid customer accounts across more than 150 countries and territories to build the best customer experiences. Zendesk Legal is looking for a VP, Associate General Counsel, Compliance, a strategic leader in the space who will have responsibility for legal guidance on compliance and regulatory  issues and strategic oversight of Zendesk’s global compliance program. 

This leader will have an ability to see the big picture, paint a vision, ensure alignment across a quickly growing global org, and execute and scale compliance programs in a complex environment. In addition to being able to forge strong relationships at leadership levels, he/she/they will build robust and scalable processes, identify opportunities for improvement, and partner with multiple stakeholders to build and enhance tools, systems, and measurements for the program. The ideal candidate is highly organized, builds trusting relationships with internal stakeholders at various levels across the organization, adapts quickly to changing demands, demonstrates critical inquiry and attention to detail, and effectively articulates recommendations/conclusions. Strong project management skills plus a proven ability to help design and implement tools/processes are critical for success in this role.

This role will report to the General Counsel and may be located anywhere in the United States.

Responsibilities (what you get to do every day):

• Design and enhance various compliance policies, programs, and controls (including those relating to conflicts of interest, gifts & entertainment, donations, marketing programs, etc.)

• Coordinate the design, maintenance, and delivery of ethics and compliance communications, training, and other enablement materials

• Oversee the design and implementation of tools, data analytics, and metrics supporting ethics & compliance programs

• Work cross-functionally with legal, security, sales, and business operations to design and adapt compliance programs and processes in current and new global markets

• Conduct and/or assist in the facilitation and development of compliance risk analysis reviews

• Manage the development and deployment of data dashboards that support and monitor program elements

• Drive operational efficiency and identify opportunities to automate and streamline compliance processes with a focus on scaling

• Partner with Internal Audit on overall Controls Framework and modernization of Controls approach aligned to Enterprise Risk Management Model 

Requirements (what you bring to the role):

• Significant experience, ideally at least 15 years, in compliance, legal, audit, and/or risk management in a multinational organization (tech preferred)

• Familiarity with global anti-corruption laws and regulations and enforcer expectations

• Strategic and operational vision for designing, executing, and monitoring a world-class ethics and compliance program

• J.D. from an accredited law school

• Experience aligning programs with a range of cross-functional and business partners

• Experience in change management and driving adoption of new tools, processes, and decision support

• Analytical mindset with impeccable attention to detail

• Strong communication skills with the ability to influence and build consensus

• Skillfulness in understanding, upholding, and instilling the values of the company

• A proactive nature and “can-do” attitude

• Ability to prioritize and manage deadlines in a fast-paced work environment

This position may not be performed, in whole or in part, in New York City (whether from an office, in the field, or remotely from the candidate’s home)