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Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Senior Specialist, Contract Services
Overview:
The GBSC (Global Business Services Center) is the shared services organization for Mastercard. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a legal shared services function. The GBSC team is predominantly co-located in a collaborative working environment in the heart of the Mastercard Technology Operations headquartered in St. Louis, MO. Select regional hubs exist to provide additional scale and agility. The GBSC provides services to all regions and all business units spanning 50 countries.
The Sr. Specialist, Contract Services serves on a team of contract negotiators within the broader GBSC Legal Services team. Reporting to the Senior Counsel, Contract Services, this position will perform end to end contract services and be accountable for delivering positive customer experiences and efficient business results.
- Does the pursuit of excellence appeal to you?
- Are you committed to customer service?
- Do you enjoy solving legal and business problems?
- Are you passionate about identifying and implementing process improvements?
If so, keep reading as this might be the perfect role for you.
Role:
- You will perform end to end contract preparation and execution processes for assigned portfolio of transactions, beginning with receipt of requests for contract generation through contract signature
- Receive contract requests and conduct triage to ensure adherence to established business policies, processes and procedures
- Review, draft and negotiate routine vendor and commercial contracts including confidentiality/non-disclosure agreements, software license agreements and related support service agreements, consulting services agreements, and other agreements routinely used in financial and information technology service sectors
- Ensure that all agreements are prepared, revised and executed in consultation with the business unit client and other subject matter experts, and in accordance with approved policies and playbooks
- Analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, policies and procedures
- Provide superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to Service Level Objectives
All About You:
- Bachelor’s degree, combined with relevant experience required. JD or other advanced education a plus
- Solid legal and business acumen, sound analytical and problem-solving skills
- Demonstrated ability to manage workloads involving tasks of varying priority and complexity
- Excellent communication and interpersonal skills, with emphasis on collaborating with key legal and business stakeholders to negotiate and confirm legal and business contract terms
- Advanced negotiation skills
- Ability to recognize when to escalate and when to exercise independent judgement and discretion in reviewing/ negotiating contracts
- Demonstrated strength in customer focused service orientation
- Knowledge of European, Middle East, Africa, Asia Pacific, Latin or Caribbean legal systems and business practices a plus
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
