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Key Responsibilities
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Ensure PHS pricing is loaded accurately including the processing of any errors for contracts associated with 340B CP/CE customers.
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Provide support to MHS team through resolution of escalated issues.
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Ensure that customer contract eligibility is administered accurately through the contract system in accordance with customer’s supply agreement. Understand cause and effect relationships related to contract changes within the system.
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Communicate regularly with suppliers, sales force, internal business partners, and product management to build relationships and resolve issues.
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Perform analytics, identify production trends, and provide appropriate reporting to management.
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Identify opportunities and recommend solutions for process and automation enhancements.
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Administer supplier contract renewals, terminations, and updates through the contracts system with a focus on quality standards and production metrics.
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Work system exception reports daily and utilize reporting to identify possible quality issues.
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Proactively identify customer price file discrepancies and work to resolve.
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Proactively work with suppliers to ensure compliance with agreements, specifically the timeliness and completeness of information. Responsible for the escalation of compliance issues.
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Ensure that service level expectations are met or exceeded.
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Utilize systems and software to perform complex research assignments.
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Develop system and process expertise.
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Represent the department on various project teams as a subject matter expert.
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Cross train on multiple departmental functions.
Minimum Qualifications
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5+ years of related experience
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5+ years related business experience in Customer Service, Accounting, Financial, or Wholesale Drug industry
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Proficiency with SalesForce and Micrsoft Excel
Critical Skills
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Minimum 3 years related business experience in Customer Service, Accounting, Financial, or Wholesale Drug industry.
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Experience should involve transactional processing, monitoring customer compliance, problem solving, research and analysis.
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Proven track record in successfully maintaining key accounts, as well as research and analysis capabilities.
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Proficiency in Microsoft Word and Excel
Additional Knowledge & Skills
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Computer/Mathematical abilities
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Customer Service
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Detailed/Multi-task oriented
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Problem Solving Skills
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Innovation
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Teamwork
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Organizational/Time Management Skills
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Flexibility
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Initiative
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Self-directed
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Interpersonal Communication
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Analytical
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Strong verbal and written communication skills
Location
Irving, TX - Role will work primarily remote but must reside a commutable distance from the office for meetings
Schedule
Mon - Fri - may choose your own 8 hr shift between 7am-5pm
Career Level – IC – Business Support – B4
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$25.97 - $43.29
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.
