JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duties & Responsibilities
The Legal Operations Manager will be responsible for the following:
Finance & analytics activities:
- Liaise with Finance on Legal spend reporting within and outside Legal function
- Collaborate with finance to enable regular views of rolled-up actuals costs, evaluate spend vs budget and ensure proper allocation of costs (Collective Budget approach including Plan, Forecast, monthly Actuals, Accruals, Expense reviews)
- Support annual budgeting process for the Legal and Compliance department
- Identify requirements, define and provide newly available contract metrics
- Drive analysis and creation of other metrics for the Legal & Compliance department such as: litigation/outcomes metrics, firm rates, Legal function scorecard
- Benchmark department practices (e.g., overall spend, spend on technology, hiring and staffing, outside counsel spend and selection, etc.) against industry standards and produce dashboards / reports on the same along with any recommendations to improve efficiency and lower costs
- Take an active role in driving the digitization of the Legal department, leveraging technology / AI for metrics, analytics and improvement of existing processes
- Support Law Firm RFP activity and manage associated vendor
- Lead or support general Legal Operations projects as assigned (for e.g. ad hoc analytics requests from Legal leadership, support the assessment of work allocation within the legal function, vendor management, etc.)
Knowledge Management activities:
Perform outstanding KM system implementation related tasks:
- check in / monitor / support users with migration of documents
- run training sessions for local teams to help them understand how they can use NetDocuments for their local work
- clean up user access to specific cabinets or sections of cabinets
- User adoption review with User X team
Day to day activities going forward as system owner of the KMS platform:
- Maintenance of users / license additions and removal (periodically for new hires and leavers)/ monitoring
- Training of new users
- Assist leadership in strengthening of filing governance
- Promote adoption of the tool:
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- run refresher trainings if necessary to accompany users and encourage adoption – as needed
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- Invoicing queries liaising with vendor if necessary
- Vendor liaison:
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- System down
- System notices
- Vendor service line monitoring
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- Monitor adoption metrics on an ongoing basis
Review & optimize Knowledge Management platforms & resources for renewal and budgeting process:
- Assess the needs and select the right KM platforms going forward
- Facilitate and support Continuous Legal Education (CLE) - planning of CLEs and ensuring visibility through OneLegal Teams channel and SharePoint for all learning that is useful for the teams’ growth
- Optimizing, planning, and executing refresher training for Subscriptions and other KM related resources
- Facilitate and strengthen cross border collaboration and breakdown geographic silos (OneLegal) through knowledge sharing
Assist with project-related needs upon request and perform other duties as assigned. This job description may be revised to add other legal operations duties:
Employee specification:
- University Degree
- Familiarity with Legal Function and/or finance management processes, ideally both.
- Excellent team player and self-starter with ability to work proactively and co-operatively with others
- Strong organisation and prioritization skills
- Meticulous attention to details
- Learning agility including ability to learn quickly and independently solve problems
- Excellent verbal and written communication skills
- Fluent English language skills essential – further language(s) beneficial
- Good technical skills – proficiency with Microsoft Word, Excel, Outlook, PowerPoint, Teams and Adobe PDF and online research tools. PeopleSoft and Sharepoint site management knowledge and experience would be an advantage. Candidates do not need to have existing knowledge of those systems but would need to learn quickly
Location:
Hybrid –Chicago, IL, London, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
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401(k) plan with matching company contributions
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Comprehensive Medical, Dental & Vision Care
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Paid parental leave at 100% of salary
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Paid Time Off and Company Holidays
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Flexible and Remote Work Arrangements may be available
About JLL –
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
