Manager, Legal Operations

PricelineNorwalk, ConnecticutFull TimeHybrid

$ 125,000 - 155,000USD Annually

Our Legal team makes sure we provide a highly ethical working environment where everyone at Priceline can bring their whole selves to work and deliver their very best each day.  We want you to thrive – to feel safe, supported, valued, and growing to your highest potential!


Why this job’s a big deal: 

As the Legal Operations Manager, you will report into the SVP, General Counsel and work directly across the Legal Team and with other key collaborators, including across the Booking Holdings family of brands, to ensure that objectives are met. You will also create and run operational processes, and manage a small but mighty team of operational legal staff, to ensure our Legal Team is efficiently delivering on critical and high value matters across the company. The role requires an organized, detail-oriented, and highly efficient individual with great interpersonal and problem-solving skills.


In this role you will get to:

  • Process improvement: Find opportunities to improve processes, be aware and share best practices, develop playbooks, training and improve efficiency for the legal team.

  • Technology: Implement and handle technology solutions to optimize legal performance, including contracts and matter management tools, budget, matter and vendor tracking software and other systems and databases utilized across the company. Stay aware of legal operations industry trends and advise on needed upgrades and improvements to business processes and tools.

  • Budget management: Lead departmental budget, including the planning cycle within the company timeline, delivery of regular reporting, alignment with the Finance team, and matter and budget creation within Legal Tracker.

  • Contracts Management: work with legal and business teams to facilitate the company’s contract management technology, including template creation, contract tracking, record-keeping, and administering an Apttus contracts management database. Direct management of contracts managers and CMS support staff.

  • Project management: Defining roles, responsibilities, accountabilities, and timelines for project tasks. Coordinating the activities of cross-functional teams to ensure alignment and successful execution.

  • Company Secretarial Services. Assist legal staff with new entity creation or dissolution, as required; oversee and manage ad hoc and recurring corporate filings  and licensing requirements for regulated services, in relation to Priceline companies in the US and abroad; manage Know Your Customer requests in collaboration with other departments. Partner with the parent company corporate secretarial team on entity management requirements and oversee appointed corporate agent (CSC); maintain  corporate organizational charts for Priceline group companies.

  • Reporting & Analytics: Develop and implement appropriate metrics and benchmarking through data analytics to measure and report on the Legal Team’s performance both within and outside the department. Create and distribute regular performance reports using legal team tools, including but not limited to Conga, Legal Tracker, Jira and Confluence.

  • Legal Vendor management: Supervise expense control and guide the Legal Team’s external vendor relations, including being responsible for vendor and law firm rates, alternative and fixed pricing billing and compliance with company policies and billing guidelines. Manage Legal Tracker legal billing process. 

  • Litigation Support: Provide cost effective litigation and third party dispute support and e-discovery processes and policies, including responses to third party subpoenas and other document requests. Manage escalation and delivery of third party dispute notices. Implement and manage effective processes for legal holds and coordinate with the Compliance Program Director on records retention.

  • Group-wide partnership: Facilitate communications and deliverables between Priceline’s Legal Team and our parent company and sibling brands to help ensure deliverables, obligations and strategic goals are met.

  • Assistance in Managing Control Environment: Experience monitoring controls and the control environment relevant to the Legal Department, including familiarity with relevant tools, such as AuditBoard.

  • Learning & Development. Identify key educational and learning opportunities to advance operations and performance of the Legal Team, including training sessions, internal and external speakers, and coordination with the parent company.

  • Intellectual Property Portfolio Management. Oversee portfolio of intellectual property and work with outside counsel as needed to maintain portfolio and advance strategic IP needs of the company.


Who you are:


  • Bachelor’s Degree required; J.D. a plus

  • 5+ years of experience as a legal assistant or operations manager, or comparable legal administration and/or management

  • Demonstrated experience of standardizing legal processes and administering contract, budget management, and legal matter management systems

  • High level of experience managing various legal administrative tasks with ease

  • Strong PowerPoint, G-suite and Excel skills 

  • Prior experience with relevant legal, project management and operational tools (ideally including Apttus/Conga, Legal Tracker, Jira, Confluence, Salesforce, and GEMS , but not required)

  • Prior experience as a people manager, particularly within high volume contracting environments

  • Prior experience working directly with key partners throughout an organization including senior leadership, commercial sales & marketing, customer service and HR

  • Ability to read, understand and draft contractual terms using a standard playbook; experience in redlining and negotiating agreements and legal invoices

  • Good judgment, high integrity, and strong communication skills 

  • Comfortable operating under pressure

  • In-house experience in a technology company legal department a plus

  • A strong multitasker. The ability to effectively work across various time zones and balance challenging demands is critical.

  • Illustrated history of living the values necessary to Priceline:  Customer, Innovation, Team, Accountability and Trust.

  • The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential. 


There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.


The salary range for this position is $125,000-$155,000.

Who we are



Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers. 


Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.  


We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.


Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include, BookingGo, Agoda, Kayak and OpenTable. 


If you want to be part of something truly special, check us out! 


Flexible work at Priceline


Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.


Diversity and Inclusion are a Big Deal!


To be the best travel dealmakers in the world, it’s important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work. 


Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world.  We’d love you to join us and add to our rich mix! 


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$ 125000 - 155000 USD Annually

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