Sr. Analyst, Legal Affairs

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, exciting creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Sr. Analyst, Legal Affairs

A little bit about our team:

The Legal Department is responsible for carrying out WMG’s rights in the recorded music catalog repertoire controlled by its U.S. record labels, handling litigations involving WMG’s recorded music catalog rights in conjunction with WMG’s corporate litigation in-house counsel, fielding inquiries and claims from third parties, researching WMG’s recorded music catalog rights, filing applications to register copyrights in and to WMG’s recorded music repertoire, and leading WMG’s relationships with the labor unions with which WMG’s U.S. record labels have collective bargaining agreements.

Members of the Legal Department work closely with employees in the Business Affairs, Finance, Production, Operations, New Media, and Marketing departments of each label client to fulfill the above-referenced responsibilities for the recordings and records those labels release.

Your role:

The candidate hired to fill this position will be responsible for providing stellar customer service support to third parties by responding to their inquiries in a timely manner, and either routing them to the appropriate internal party for handling or working to answer their inquiries. Additionally, you will support the legal and royalties teams and other internal teams by performing research using internal royalty systems and generating or locating data and information necessary to address their requests. This role will analyze output from the various royalty and financial systems to respond to questions and communicate results to internal and external departments and clients. In this fast-paced environment, you will also get to work with artist management, Label attorneys and internal finance/accounting personnel.

Here you’ll get to:

• Respond to the high volume of third-party inquiries received through WMG’s Royalty Hotline, a phone number WMG royalty recipients can call if they have questions about their royalty accounts.
• Respond to the high volume of third party inquiries received through WMG’s general royalty email inbox, an email address WMG royalty recipients can email if they have questions about their royalty accounts.
• Conduct research within internal royalty systems, databases and files and work with royalty analysts to:
  • Respond to royalty-related inquiries from various internal parties (the legal affairs team or otherwise);
  • Provide information third parties may need to complete the self-registration process for accessing the Artist Royalties Portal (the “Portal”);
  • Implement changes to existing royalty accounts (e.g., address changes, check reissue requests, statement copy requests, payment history reports, statement interpretation questions) in a timely, customer-focused manner; and
  • Research, resolve, and remediate internal holds currently in place at both the royalty account and vendor levels.
• Use sound judgment and discretion to:
  • Maintain security protocols and protect the company from risk by requesting documentation necessary to verify the identity of external inquirers before responding to their inquiries;
  • Route non-royalty-related inquiries to appropriate internal parties for handling; and
  • Route legal claims or other sensitive inquiries to appropriate internal parties for handling.
• Work with internal resources to create new case management and customer service efficiencies, including recommending and facilitating workflow and process improvements where appropriate.
• Provide general support to the legal affairs team, such as by setting up new vendors for payment or other administrative tasks.
• Lead and prioritize workload to meet or exceed established department productivity and quality expectations and to ensure all inquirers receive responses within established timeframes.
• Log and track all communications and achievements pertaining to royalty inquiries and generate reports and metrics in connection with the same.

About you:

• Experience working in a high-volume customer service environment
• Excellent verbal and written communication skills
• Outstanding organizational skills
• Independent problem solving skills
• Have strong digital literacy, including strong data entry and data analysis skills (with an emphasis on accuracy and problem-solving)
• Strong proficiency using Microsoft Office (Excel (Pivot tables and VLOOKUP), Word, and PowerPoint)
• Understanding of contents and layout of artist royalty statements
• Familiarity with the EROS and SAP computer software packages
• Ability to rapidly adapt to new and evolving platforms and technologies
• Great teammate who is able to multi-task, prioritize, and maintain a standard of excellence

We’d love it if you also had:

• 1-3 years of experience working in a position or positions involving the administration and analysis of artist royalties
• Bachelor’s degree required

About us:

Warner Music’s Center of Excellence for Shared Services opened in 2017 and is the home to the financial, legal, and administrative functions that provide critical support and best-in-class services to our US Recorded Music and Publishing businesses. The Nashville center embodies the innovative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.

As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

Salary Range

Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Copyright © 2023 Warner Music Inc.

Links to relevant documents:

2023 Benefits At A Glance.pdf

EVerify Participation Poster.pdf

Right To Work - English.pdf

Right to Work - Spanish.pdf