Senior Director of Privacy & Regulatory

H-E-BSan Antonio, TexasFull Time

H-E-B is one of the largest, independently owned food retailers in the nation operating over 425+ stores throughout Texas and Mexico, with annual sales generating over $38 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 145,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

**Responsibilities

** Responsible and accountable for company-wide strategy and compliance related to: (i) retail and consumer privacy, (ii) financial privacy; (iii) HIPAA and healthcare-related privacy, including employee benefits, pharmacy, and primary care; (iii) records management; (iv) subpoenas and private / governmental records requests; (v) coordination with data security team on technical security considerations; and (vi) other assigned privacy-related regulatory compliance needs.

Essential Functions / Process Responsibilities; other duties may be assigned as necessary

Incorporate privacy by design and compliance into the overall corporate strategy and culture
Provide guidance and organizational strategy to senior and business unit leaders
Advocate for key privacy and governmental affairs issues as deemed appropriate by senior leadership
Ensure all policies, procedures, systems, and standards of conduct are compliant with governmental statutes, rules, and regulations as relates to corporate privacy, healthcare privacy, and other selected compliance programs
Oversee and monitor all corporate privacy, healthcare privacy, and other select compliance programs, including maintenance and audits

Subject matter expert on:

Federal and State legal, regulatory and policy developments
Industry Privacy and Security regulatory standards and issues, including HIPAA
Consumer data and advertising standards; TCPA and telephone/email contact regulations

Must be able to:

Share relevant learnings with appropriate H-E-B partners; organize internal information sharing, education and training initiatives as appropriate
Work with legal counsel and corporate management, as appropriate, to respond to governmental, civil inquiries related to privacy and governmental regulatory activities and issues, as well as pending or threatened inquiries, audits, subpoenas or other legal actions
Serve as a liaison with Corporate Legal to prioritize and assist with contract negotiations, contract completion, and other legal matters related to privacy and governmental affairs
Represent H-E-B in appropriate professional organizations, associations and trade groups; advocating on behalf of H-E-B
Represent H-E-B before regulatory agencies to address inquiries or potential compliance violations.

**Education, Experience And Key Competencies

** Education and Experience

Bachelor's Degree or equivalent combination of education and experience
IAPP Information Privacy Professional Certification or equivalent
At least 10 years of experience in business, regulatory compliance, and/or privacy
Expert working knowledge and experience in privacy, data security, and record management regulatory and compliance laws, rules, and regulations

Deliver Effective Process Results

Proactively explore broad methods for improving process and performance across functional and organizational boundaries
Eliminate barriers to facilitate others' ability to deliver quality results
Ensure accountability for achieving broad business goals by understanding and delivering according to core processes
Create indicators, and management systems to monitor the organization's performance against goals

Focus on Customer

Align company strategies with customer needs
Leverage trends in food industry/healthcare/marketplaces to shape and approaches for the customer
Anticipate and deliver improvements based on trends in customer behavior

Foster teamwork

Identify talent needs to form highly effective teams
Build high performing teams by established operating and approaches to handling conflict and barriers
Lead by example in collaboration, teaming and supportiveness
Motivate and inspire the high performance contribution of teams

Build Trust

Create systems and processes that support organizational values and principles.
Handle different cultural expectations of trustworthy behavior
Make bold commitments and consistently deliver against them, being open and honest when commitments cannot be met
Establish an environment in which uncompromising integrity is the norm

Adaptability

Respond resourcefully and constructively to new demands, priorities, challenges, or obstacles (e.g., look for new solutions)
Foster a calming influence in others in tense or stressful situations
Lead others through failure or set back fostering their learning

Analysis

Recognizes the broad, systemic implications of problems and issues
Analyzes current environment and future industry trends when examining issues.
Prioritizes initiatives to ensure that both short and long term organizational interests are effectively addressed

Drive for Results

Enthusiastically supports the organization and influence others to commit to and deliver against its mission and vision
Creates proactive strategies that address potential barriers to achieving business objectives
Creates an environment focusing on critical results using effective processes
Demonstrates strong urgency and respect for delivering results

Foster Open Communications

Develop processes and structures that ensure others have open access to the information necessary to support business goals
Create an environment that allows for the free flow of information internally and externally.
Create an environment for honest and open discussion of all topics, even controversial ones
Anticipates the competitive positions of key stakeholders and work to ensure their interests and needs are accommodated
Leads diverse group of stakeholders to reach common ground by directly focusing on disagreements and conflict management. Foster open and direct conversations
Exercises diplomacy in difficult interpersonal situations and in public forums
Creates an environment in which conflict is used to generate constructive solutions
Take into account all relevant issues, processes and stakeholders when making decisions
Make decisions that optimize organizational performance and deliver long-term strategy
Apply broad knowledge and deep expertise to address critical issues. Help others consider how decisions impact the process
Determine and lead the evolution of vision, strategy, culture and goals that leverage the core capabilities and competencies of the company
Shift the strategic direction of the organization when appropriate
Develop long-term competitive strategies focusing on strengths, weaknesses, opportunities and threats, capitalizing on emerging customer and market needs
Be an industry leader in influencing policy makers on behalf of HE-B
Provide insightful and motivating feedback to others based on their career interests and goals
Develop partners to their full potential by providing learning opportunities, specific coaching, and focused training
Create an organization that is viewed as an attractive place to work.
Identify and select people that demonstrate long-term organizational fit and sustained contribution

Key Competencies preferred

Advanced organization and project management skills
Effective communications skills in both written and direct interpersonal forms of expression
Demonstrated success in working complex issues with senior management utilizing highly developed influencing skills

**Physical And Other Requirements
**