Director, Legal Operations

Posted Nov 17
Full Time
New York

**About Us

** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at

**Position Overview

** The Director, Legal Operations at Diligent will lead efforts to improve the efficiency and effectiveness of the Legal department by optimizing workflows and project managing strategic legal initiatives. We are seeking a forward-thinking leader with a proven ability to collaborate with cross-functional teams to execute on company initiatives and establish scalable workflows.

**Key Responsibilities


  • Project Management: Manage and support key projects across Diligent’s global legal department, collaborating with cross-functional team members at all levels to execute Legal-driven initiatives efficiently.
  • Contract Automation: Build out contract automation and related workflows using our CLM technology to streamline the contract management process, ensuring accuracy and efficiency.
  • Information Management: Create and maintain robust information management processes for the storage of critical legal documents, including contracts, corporate governance materials, policies, and project tracking information. You will ensure that our legal information is organized, accessible, and compliant.
  • Contract Summarization: Summarize contractual terms and other business and legal matters at scale across the organization, providing actionable insights to support decision-making processes.
  • Systems Expertise: Essential to this role is a deep understanding of Salesforce and DocuSign CLM, as you will use these platforms to track and streamline the negotiation process for commercial contracts, ensuring efficient and effective contract management.
  • Strategic Planning and Budgeting: Contribute to strategic planning efforts within the Legal department, helping to define priorities, set objectives, and manage budgets effectively to support the department’s goals.
  • Continuous Development: Identify and implement new tools and scalable processes that can further enable the team to streamline new and existing practices.
  • Proactive Mindset: You will thrive in this role if you possess a "get stuff done" mentality, taking initiative to drive projects forward and solve complex problems efficiently.

Required Experience/Skills :

  • 5-8 Years of Experience: You should possess a minimum of 3 years of experience in contract management, legal operations, or a similar field (whether in-house or in a firm setting), demonstrating your expertise in legal processes and procedures.
  • Contract Management Tools: Experience with contract management and automation tools is essential, including Salesforce, DocuSign CLM, Lexion, Ironclad, and other CLM tools including experience and interest in leveraging AI technology for contract management
  • Contract Template Maintenance: Proficiency in maintaining contract templates, including but not limited to NDAs, vendor agreements, commercial agreements, and data processing agreements, is a must.
  • Project Management: experience leading initiatives in a fast-paced environment with a variety of business stakeholders.
  • Global Software/SAAS Contracting: Experience with global software/SAAS contracting is a significant advantage.
  • Communication: Excellent communication, analytical and writing skills across a wide variety of stakeholders, with the ability to present information clearly and concisely to difference audiences.
  • Strategic thinker able to thing holistically while focusing on day to day project management and driving results
  • Bachelor’s degree
  • A strong interest in legal practice and processes as well as new developments in the technology that supports the legal profession
  • Foreign Language Contracting: Experience with legal documents in language other than English is a plus.

FLSA Status: Exempt

New York pay range

$130,000—$160,000 USD

**What Diligent Offers You


  • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
  • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.