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A man traveling on business is forced into a vehicle as he exits his hotel. His company receives demand for payment in exchange for his safe release. The one thing missing behind the action-packed movies with similar facts? The insurance claim under the company’s Kidnap & Ransom policy that helps to ensure their safe release.

• Do you have a J.D.?
• Would you like to leave billable hours behind to join an in-house claims team, working on specialty insurance claims?

If you can answer yes to these questions, we would really like to speak with you!

We have an exciting opportunity for a Crisis Management Claims Attorney to join TMHCC Specialty Group’s Crisis Management Division, located in our new state-of-the-art headquarters in Wakefield, MA. Tokio Marine HCC Specialty’s Crisis Management Division provides Kidnap & Ransom, Product Contamination, and Restaurant Recovery Insurance.

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, Ireland, and other exciting locations. We have the strength and stability that comes from being a member of the Tokio Marine Group, and over fifty years of growth, profitability, and stability. Every policy we write is special, enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble, we offer more than 100 classes of specialty insurance. Applying our Mind Over Risk philosophy to writing insurance allows our customers to take on opportunity with confidence. That philosophy defines our way of thinking, unites us as a team, and differentiates us from our competitors. We are much more than just an insurance company; we are a good company.

Position Overview

In this role, you will review, analyze, and determine the extent of the company's exposure or liability for claims reported under Kidnap & Ransom, Product Contamination, and Restaurant Recovery insurance policies.

You will be responsible for working directly with insured and our crisis response companies. Your primary focus is to work with the Insured to gather information that supports a claim under a Kidnap & Ransom, Product Contamination, or Restaurant Recovery insurance policy; review that information along with the relevant policy; and work with the Crisis Management Claims Team to make a coverage determination and assist the insured.

The Crisis Management Claims Team functions on collaboration, and in order to be a successful candidate, you will need to thrive in a highly collaborative environment. The Crisis Management claims are divided among the team for day-to-day handling, with regular team meetings to discuss and brainstorm. To be a strong team player, you should not be afraid to ask or answer questions, and you will take an active role in ensuring that our insureds are fully informed of the coverages that each policy provides.

Performance Objectives

• Gain a significant understanding of coverages: Within the first 30 days, gain a deep understanding of the coverages provided by the Kidnap & Ransom, Product Contamination, and Restaurant Recovery insurance. During this time you will study each policy and work with the other members of the Crisis Management Claims Team to learn the ins and outs of each coverage and how to apply the policies’ coverages to the facts of any given claim.
• Develop a familiarity with the claims handling process: Within the first 90 days, develop comfortability with the claims handling procedures throughout the life of a claim, and develop an understanding of the current claims being handled by the Claims Team, such that you are able to handle claims efficiently, as well as provide claims updates to the underwriting teams and reinsurers. One aspect of this objective will be gaining familiarity with the relationship between claims and underwriting, as well as the relationship between claims and reinsurance.
• Maintain productivity and efficiency: Within the first 6 months, become accustomed to the ebbs and flows of the claims process. Due to growth of the business, you will have a consistently fast-paced workload. You will work closely with the Chief Operating Officer to address technical challenges that the team faces. On an ongoing basis, your primary focus should be efficient management and resolution of all active claims.

Your Skills And Experience

• Doctor of Jurisprudence (J.D.) degree
• Licensed to practice law in one of the fifty states in the United States of America
• Minimum of two years of relevant legal and/or progressive professional experience in insurance preferred
• Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
• Superior organizational and analytical skills, demonstrating an ability to manage multiple tasks simultaneously
• Intermediate proficiency and experience using Office 365
• Spanish speaking preferred

Travel Expectations

• Travel Percentage (10%)
• International travel (5%)

What We Offer

Just as Tokio Marine HCC Group of Companies is customer centric, we are also employee centric offering our employees a competitive salary and employee benefit package, strong learning culture, collaboration, 401K match, paid parental leave, hybrid work schedule*, and an opportunity to love what you do. The Tokio Marine Group of Companies is an equal-opportunity employer. Our office is conveniently located just north of Boston, MA on a scenic campus with cafeterias, gyms, walking trails and close proximity to MarketStreet Lynnfield. Please visit www.tmhcc.com for more information about our companies.

• Our hybrid work schedule – is 4 days in the office and 1 day WFH, if desired, upon successful completion of a training period. Please consider this requirement before applying.

If your experience matches these requirements, please apply WITH A COVER LETTER , expressing why you want to join our team.