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Overview

Microsoft’s Legal Operations team is looking for a Director of Business Management to lead Microsoft’s law firm strategy and engagement program. This is a critical role at a pivotal moment, as AI continues to disrupt the legal industry while generating new opportunities. Success in the role will require working across Microsoft’s Corporate, External and Legal Affairs (CELA) organization, along with our outside counsel and legal services partners, to redefine standards and expectations around AI use, value, and transparency. The role will also require external engagement and thought leadership on AI transformation in the legal services industry. This is a rare opportunity to shape how one of the world's largest legal departments works with outside counsel in the AI era.

This is an individual contributor role with significant influence over, and accountability for, strategy and decision making but no people management responsibilities.

Responsibilities

• Reimagine the Provision of Legal Services for the AI Era

Optimize how CELA manages its outside counsel lifecycle in response to AI-driven industry changes. Co-develop AI delivery models with strategic partners, including shared tooling, joint workflow integration, and automation. Establish CELA as a leader in the marketplace for AI-enabled legal services, including representing Microsoft in industry forums, working groups, and external discussions.

• Establish AI Readiness as a Core Capability

Redesign Microsoft’s legal procurement and selection frameworks to evaluate AI readiness. Develop AI scorecard metrics for outside counsel — covering cycle-time reduction, AI work patterns, quality gains, and value measures. Accelerate the concentration of work with firms demonstrating AI-driven results.

• Modernize Outside Counsel Guidelines

Lead a comprehensive refresh of CELA's engagement terms to address AI-specific opportunities and challenges. Identify and resolve high-impact issues around AI use, data handling, billing transparency, and staffing with senior stakeholders across CELA and their law firm partners. Ensure that legal service models uphold Microsoft’s standards for ethics, privilege protection, confidentiality, and regulatory compliance.

• Evolve Microsoft’s Strategic Partnership Program (SPP)

Redesign Microsoft’s Strategic Partner Program, including governance, selection criteria, and relationship management. Establish feedback loops, progress reviews, and program health KPIs that align with Microsoft’s internal strategy. Identify, onboard, and deepen relationships with the next generation of Microsoft’s “strategic partners.”

• Strategic Advice and Negotiations

Provide CELA leadership with data-driven, forward-looking insights on program health, partner performance, spend trends, rate/value trade-offs, and strategic sourcing decisions. Serve as Microsoft’s expert on outside counsel engagement, advising on trends and strategy based on benchmark rates and industry standards. Lead the execution of law firm rate agreements.

Qualifications

Required Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
  • OR equivalent experience.

Preferred Qualifications

• 10+ years of experience in or adjacent to the legal industry, with significant time in a law firm or legal operations function at a large, multi-national company, including experience managing domestic and international law firms.
• Substantive outside counsel management experience and industry knowledge, including negotiations, engagement, onboarding, and billing, with a strong understanding of the market for the delivery of legal services, including law firms’ economic models and incentive structures.
• Understanding of how AI and technology are changing the legal services industry, including familiarity with changes and opportunities around billing models, value measurement, and governance frameworks. Experience evaluating and/or implementing legal technology, with a focus on AI.
• Juris Doctor (J.D.) from an accredited law school and active bar membership in at least one U.S. jurisdiction, in good standing.

Experience using advanced AI tools and applications to generate value in the creation and delivery of legal services.

• Strong familiarity with legal operations tools and providers — e-billing platforms, spend analytics, matter management, OCG automation, or AI-assisted invoice review.
• Experience structuring and executing AFAs, multi-year deals, and designing or operating law firm pricing models.
• Experience drafting or updating outside counsel guidelines, with specific attention to AI use, data security, and billing transparency obligations.
• Experience building or scaling RFP and “strategic partner” programs, including AI readiness assessment criteria for law firm selection. Strong focus on value creation.
• Experience managing or advising on legal services budgets in a large enterprise.

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.