About Carrie

Legal and Operations Management professional with over 10 years of compliance and internal legal process management. Experienced in leading attorney, professional, and support functions in high-volume, high-performance, data-driven internal legal and collections environments. Collaborative and solutions-oriented attorney and compliance professional. Skilled liaison between legal staff, IT and development teams. Leadership in process improvement efforts to streamline and automate legal an... Read more

Practice Areas

Banking and Finance
Business and Corporate
Civil Law
Debt Collection

Licenses & Certifications

State Bar of Michigan (2004),The Florida Bar (2005)



Legal Software

Microsoft OneNoteGoogle DocsOutlookDocuSignAdobe SignTeamConnectEFiling


Midland Credit Management, an Encore Capital Group Company

Senior Operations Manager - Internal Legal, Post-Judgment March 2014 - Present

• Provide operational oversight of post judgment support operations for internal legal
department, supporting collections operations in 21 states
• Provide administrative oversight development support for skip tracing and post
judgment support employees
• Ensure compliance with company procedures and industry regulations and standards
• Review and prepare reports regarding daily operations
• Maintain knowledge of legal and technical standards for post judgment legal

Fulton, Friedman & Gullace, LLP

Director of Legal Operations June 2011 - March 2014

• Provided legal and operational oversight of support operations for multi-state
 collections law firm
• Provided administrative oversight of support operations and collections employees
• Researched Federal and State regulations relating to firm operations
• Reviewed and developed policies and procedures for legal and technical compliance
 with industry regulations and standards
• Reviewed financial reports and transactions, and provided oversight and managed
 money movement for client trust accounts.
• Managed litigation files as assigned, and negotiated settlement of litigation files an
 letters of intent
• Reviewed and prepared reports regarding daily operations

CASA, Guardian Ad Litem Division, Juvenile Court, Toledo, OH

Legal Intern January 2003 - July 2003

• Participated in Shelter Care Hearings and recommended placement in cases where Child Protective Services intervened to remove at-risk children
• Interviewed and participated in review/progress meetings for guardians/parties
• Performed legal research and writing

Asset Acceptance, LLC

Compliance Manager - Consumer Resolution | Attorney in the Office of General Counsel | Staff Attorney 2003 - June 2011

As Compliance Manager – Consumer Resolution
• Managed staff responsible for consumer dispute resolution & regulatory complaints
• Provided legal, risk management, and compliance advice to company and affiliated entities
• Researched Federal and State regulations relating to company operations
• Reviewed and prepared responses to BBB, Attorney General, FTC, ACA, bonding and insurance company, and State, Federal, and private agency complaints
• Assisted in the review, application, and maintenance of state licensing requirements
• Reviewed and responded to subpoenas, notices of intent, and other requests for information
• Managed litigation files as assigned, and negotiated settlement of litigation files and letters of intent
• Investigated and responded to credit reporting disputes

As Attorney in the Office of General Counsel
• Reviewed and managed the defense of lawsuits and notices of intent to sue relating to company operations
• Acted as defense counsel in lawsuits against the organization, as assigned
• Reviewed contractual agreements, including purchase agreements, agency and vendor agreement
• Researched Federal and State laws and regulations relating to company operations
• Prepared licensing and renewal packages for State and regulatory requirements relating to company operations
• Reviewed and prepared responses to BBB, Attorney General, FTC, ACA, bonding and insurance company, and State, Federal, and private agency complaints
• Managed staff responsible for research of regulatory complaints, and paralegals

As Staff Attorney
• Maintained a high-volume case load of installment, credit, and medical collections 
• Appeared in court for hearings related to active litigation / legal collections
• Drafted, reviewed, and responded to arbitration / ADR filings, and participated in arbitration / ADR proceedings nationally

U.S. Bankruptcy Court, Northern District of Ohio, Toledo, OH

Judicial Intern to the Honorable Richard L. Speer, Bankruptcy Judge August 2002 - January 2003

• Attended hearings and other court functions
• Researched cases
• Proofread and drafted court opinions at court’s discretion


Purchasing | Accounting Assistant | Collections October 2000 - August 2001

• Assisted in the purchasing of automation materials from Big-3 automotive suppliers
• Maintained invoice records; created and maintained sales tables and budgets
• Assisted with logistics for deliveries, installation, and quality maintenance of gantry systems

Citibank; CitiMortgage (SourceOne Mortgage)

Account Representative | Collections Agent August 1999 - January 2000

• Called customers to arrange payment plans
• Diffused upset/confused customers and callers
• Processed payments and reviewed correspondence received in the collections dept.

University of Michigan Business School - Business and Industrial Assistance Division

Research Assistant September 1998 - August 1999

• Conducted survey research for the State Street Development Project for the Business and Industrial Assistance Division, in partnership with the School of Architecture & Design
• Facilitated professional focus groups
• Performed statistical analysis with SPSS
• Conducted interviews and interacted with customers, business owners, and departments and agencies, including city Council and the Downtown Development Authority 
• Developed surveys to be used in research


The University of Toledo College of Law

Doctor of Law - JDGraduated in 2003

University of Michigan, Ann Arbor, MI

Bachelor's Degree (BGS)Graduated in 2000

Kent Career / Technical Center

Certificate in Computerized AccountingGraduated in 1997

Contact Midland Credit Management, an Encore Capital Group Company


P.O. Box 2121
Troy, Michigan

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