Carrie Taylor

• Provide operational oversight of post judgment support operations for internal legal
department, supporting collections operations in 21 states
• Provide administrative oversight development support for skip tracing and post
judgment support employees
• Ensure compliance with company procedures and industry regulations and standards
• Review and prepare reports regarding daily operations
• Maintain knowledge of legal and technical standards for post judgment legal
operations

• Provided legal and operational oversight of support operations for multi-state
 collections law firm
• Provided administrative oversight of support operations and collections employees
• Researched Federal and State regulations relating to firm operations
• Reviewed and developed policies and procedures for legal and technical compliance
 with industry regulations and standards
• Reviewed financial reports and transactions, and provided oversight and managed
 money movement for client trust accounts.
• Managed litigation files as assigned, and negotiated settlement of litigation files an
 letters of intent
• Reviewed and prepared reports regarding daily operations

• Participated in Shelter Care Hearings and recommended placement in cases where Child Protective Services intervened to remove at-risk children
• Interviewed and participated in review/progress meetings for guardians/parties
• Performed legal research and writing

As Compliance Manager – Consumer Resolution
• Managed staff responsible for consumer dispute resolution & regulatory complaints
• Provided legal, risk management, and compliance advice to company and affiliated entities
• Researched Federal and State regulations relating to company operations
• Reviewed and prepared responses to BBB, Attorney General, FTC, ACA, bonding and insurance company, and State, Federal, and private agency complaints
• Assisted in the review, application, and maintenance of state licensing requirements
• Reviewed and responded to subpoenas, notices of intent, and other requests for information
• Managed litigation files as assigned, and negotiated settlement of litigation files and letters of intent
• Investigated and responded to credit reporting disputes

As Attorney in the Office of General Counsel
• Reviewed and managed the defense of lawsuits and notices of intent to sue relating to company operations
• Acted as defense counsel in lawsuits against the organization, as assigned
• Reviewed contractual agreements, including purchase agreements, agency and vendor agreement
• Researched Federal and State laws and regulations relating to company operations
• Prepared licensing and renewal packages for State and regulatory requirements relating to company operations
• Reviewed and prepared responses to BBB, Attorney General, FTC, ACA, bonding and insurance company, and State, Federal, and private agency complaints
• Managed staff responsible for research of regulatory complaints, and paralegals

As Staff Attorney
• Maintained a high-volume case load of installment, credit, and medical collections 
• Appeared in court for hearings related to active litigation / legal collections
• Drafted, reviewed, and responded to arbitration / ADR filings, and participated in arbitration / ADR proceedings nationally

• Attended hearings and other court functions
• Researched cases
• Proofread and drafted court opinions at court’s discretion

• Assisted in the purchasing of automation materials from Big-3 automotive suppliers
• Maintained invoice records; created and maintained sales tables and budgets
• Assisted with logistics for deliveries, installation, and quality maintenance of gantry systems

• Called customers to arrange payment plans
• Diffused upset/confused customers and callers
• Processed payments and reviewed correspondence received in the collections dept.

• Conducted survey research for the State Street Development Project for the Business and Industrial Assistance Division, in partnership with the School of Architecture & Design
• Facilitated professional focus groups
• Performed statistical analysis with SPSS
• Conducted interviews and interacted with customers, business owners, and departments and agencies, including city Council and the Downtown Development Authority 
• Developed surveys to be used in research