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Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

We are looking for a Trust and Safety Specialist for the Privacy, Trust and Safety team at Adobe! You will be on the front lines, handling critical and complex user-facing issues. This fast-paced position requires solving complex user-generated content and abuse issues, working closely cross-functionally with legal, engineering, product, and vendor teams to ensure business goals and SLAs are met, resolve open issues and escalations, and find opportunities for greater efficiencies and effectiveness. You have a passion for online safety and customer experience. At Adobe, we value fostering relationships and working cross-functionally to deliver needed solutions, processes, documentation, and results. Ability to become deeply familiar with the workings of all Adobe user-generated content services and apps – including Adobe Creative Cloud, Adobe Document Cloud, Behance, Lightroom, and more is a must.

The ideal candidate will have previous experience with content moderation, abuse prevention, policy enforcement, and vendor management within a large technical company.

This full-time position will be based in San Francisco, CA or Seattle, WA.

What you'll Do

• Review and resolve user-reported abuse issues in compliance with our Community Guidelines per product and/or issue type through our support ticketing system
• Resolve and log content escalations as they arise from internal and external partners
• Prioritize to quickly act on sensitive community issues
• Meet committed SLAs for response and resolution of moderation and abuse issues
• Document and maintain moderation ‘playbooks’, wikis, and other materials
• Recognize trends and patterns, and call out any issues that may arise
• Use data to influence decisions and inspire change
• Suggest improvements to increase efficiencies or effectiveness and improve user experience
• Analyze new and potential features and propose plans to help reduce or remove abuse before it happens
• Keep up-to-date with industry trends to help improve operations
• Participate in Adobe’s on-call rotation to provide support to Trust & Safety operations teams.

What you need to succeed

• A minimum of 2 years in online safety, content moderation, or related field
• Ability to work in a fast-paced environment and make important decisions under pressure
• Capable of leading matters involving offensive, disturbing, or otherwise challenging user-generated content with good judgment, humor, discretion, and sensitivity
• Well-spoken, well-organized, meticulous, and able to prioritize and balance multiple priorities
• The ability to think both quantitatively and qualitatively to improve, optimize, and innovate
• Strong problem solving, troubleshooting, and investigative skills
• Capability to work directly with all cross-functional teams and management
• An extraordinary teammate who’s willing to roll up their sleeves and help where needed
• Process driven individual that can identify gaps and optimize processes