Zendesk develops software that helps its 160,000+ paid customer accounts across more than 150 countries and territories to build the best customer experience.
As we grow and scale our product portfolio, we are seeking a highly-motivated, detail-oriented, and adaptive product attorney who can engage with issues large and small, counsel business partners with practical, reliable advice, and effectively collaborate with and counsel colleagues throughout the organization. This role will report to Zendesk’s Director, Senior Counsel, Product & Alliances.
Responsibilities (what you get to do every day):
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Build trusting relationships across the product and engineering teams and provide them with practical, high-quality legal advice that allows Zendesk to meet its ambitious goals.
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Provide product development support to Zendesk products in the customer relationship management, telephony, mobile, and social messaging areas.
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Own and drive the legal team’s diligence and counseling in Export Compliance and Sanctions (e.g., OFAC Ukraine-/Russia-related Sanctions).
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Review the fairness and accuracy of Zendesk’s online pricing, packaging, and purchase workflows for its customers against the latest laws and regulations.
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Support Zendesk Legal’s telecommunications compliance initiatives, including analyzing the regulations applicable to Zendesk Talk, identifying required compliance actions, and working to satisfy such requirements.
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Review the law and maintain Zendesk policies, including those relating to content moderation and pricing and packaging.
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Collaborate with the Zendesk Security, Procurement, and Legal teams.
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Stay informed of changes and developments in laws, regulations, standards and guidance and update business practices/processes accordingly.
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Handle special projects, as requested.
What you have:
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4-6 years within a top-tier law firm and/or SaaS global technology company including 2+ years as a product attorney.
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Familiarity with ecommerce, telecommunications, and/or sanctions law preferred.
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J.D. from an accredited law school and U.S. state bar admission in good standing.
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Ability to be accountable and hands-on, a proactive self-starter, and results-oriented.
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Attentive to detail with exceptional written and verbal communication skills.
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Desire to roll up your sleeves and growth mindset: no task is too big or small with an interest in learning and growing.
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Ability to work autonomously in completing daily tasks.
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Excellent communication skills, including an ability to articulate a problem and effectively gather facts from a myriad of cross-functional team members.
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Positive attitude and ability to work effectively on a team.
This position may not be performed, in whole or in part, in New York City (whether from an office, in the field, or remotely from the candidate’s home).
