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The Senior Paralegal - Passenger Litigation will support the Passenger Litigation team within the Delta Air Lines Law Department by calendaring and tracking domestic and international passenger small claims litigation, researching, and collecting pertinent Delta records, and working with Delta colleagues, as well as in-house and external counsel (as appropriate), to timely respond to and resolve passenger small claims litigation.  The successful candidate will be part of a team of legal professionals with a mission to deliver top-quality and cost-conscious legal solutions to passenger litigation, while using technology to increase efficiency. The ideal candidate is highly motivated, comfortable working in a diverse, fast-paced, collaborative environment, and must possess sound judgment, strong organizational skills, and the ability to operate independently with general supervision.     

This position is based at Delta’s Corporate Offices in Atlanta and will report to the Assistant General Counsel, Litigation. 

Primary Responsibilities:

• Follow established protocols for intaking and tracking international and domestic passenger small claims complaints though Outlook Calendar and QuickBase platforms.
• Become familiar with Delta’s Contract of Carriage and related policies applicable to passenger travel and refunds.
• Become familiar with and stay up to date on the flight regulations and laws governing passenger travel for the US and foreign countries (e.g. DOT regulations, Montreal Convention, EU261, APPR, etc).
• Become familiar with BSP and ARC document retrieval services for international and domestic ticket refund information.
• Use Delta technology systems to collect relevant passenger and flight information to support the defense of passenger small claims litigation.
• Work with internal Delta business partners to collect records necessary to research domestic and international passenger small claims complaints. 
• Build and maintain good rapport with other department Managers/organizations to help better facilitate the gathering of necessary documents and information.
• Establish, build, and maintain strong working relationships with outside attorneys hired to defend Delta in passenger litigation around the world and assist them in defending and resolving passenger litigation claims.
• Prepare invoices for payment of legal settlements and/or judgments.
• Prepare and process check requests to issue passenger claims payments.
• Identify opportunities to innovate and improve existing processes and procedures.

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: 

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%  
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave. 
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.  
• Domestic and International space-available flight privileges for employees and eligible family members 
• Career development programs to achieve your long-term career goals. 
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. 
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. 
• Recognition rewards and awards through the platform Unstoppable Together 
• Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare 

• Paralegal certification, university degree, or equivalent experience required.
• Minimum of 3-5 years of law firm or in-house legal experience preferred.
• Must uphold highest standards of discretion and confidentiality.
• Demonstrates Delta core values: honesty, integrity, respect, perseverance, and servant leadership.
• Organized and detail oriented with an excellent commitment to follow through with accuracy.
• Ability to work quickly and competently to prioritize, manage, and multi-task in a diverse, fast‑paced working environment with general supervision.
• Exhibit strong time management, problem solving and communication skills, with a team player mentality.
• Ability to collaborate with business partners inside and outside of the law department.
• Possess proficiency in MS Word, Outlook, Excel, and PowerPoint.
• Is at least 18 years of age and has authorization to work in the United States

• Prior experience dealing with domestic small claims court or international authorities and international counsel.
• Knowledge of Delta systems such as Spils, PNR, DLTerm32, and OPS systems.
• Fluency in two or more languages.