Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience,
having the most exceptional colleagues is paramount. As the face of the company, you
can create positive interactions with our customers during an otherwise difficult time.
And, as you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first empathetic care and service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

Every one of our Operations Team Care Professionals represents the American Express Brand. They take their work personally because they’re more than a friendly voice, they’re problem solvers and relationship builders. The people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do.

Daily Responsibilities:

The position will be responsible for daily review of all legal documentation regarding Account Continuation either prior to or after an Account Holder has deceased.
Each case must be processed and completed within a Service Level Agreement time frame.
Attention to detail is a must in this role.
Strong ability to multi-task
Correctly process account closures to include account payments.
Work closely with American Express Legal General Council office for legal requests needing further clarification.
Process all supporting customer operations request from the customer.
Review all control reports to ensure adherence to regulatory guideline.
Continue to update all related procedure for the legal process.
Perform any other related duties as required or assigned.
Willingness to pivot when needed to support the Bank and learn processes outside hired job description.
Customer First focus = Easy, Recognize Solve

Minimum Qualifications:

Banking operations experience mandatory.
Experience working deceased account documents e.g., Probate court documents, beneficiary instruction payment etc.
Strong attention to detail is a must in this role.
Strong ability to multi-task
Proficient multitasking and navigation in a web-based environment.
Ability to navigation multiple servicing platforms.
Proven ability to manage change and continuous learning.
Excellent written and verbal communication skills

Salary Range: $20.00 to $38.45 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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