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The Role:

We are seeking a vigilant and customer service oriented individual to join our team as a Physical Security Concierge. As the first point of contact for visitors and employees, you will play a crucial role in maintaining a safe and secure environment. The Physical Security Specialist will be onsite Monday-Friday 8am-430pm. 

The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to handle various security-related tasks efficiently. This is a concierge role with dual responsibilities of front desk operations and other internal Global Physical Security tasks.

Key areas of responsibility include: 

Maintaining a high state of readiness, providing immediate/decisive response to safety and security incidents, and supporting in planning and carrying out security operations and emergency response. On occasion, this role may be required to respond to after-hours emergency calls, including, but not limited to, security incidents, health or medical Incidents and member threats of self-harm or against SoFi employees or its property. 

What You’ll Do:

• Serve as the first point of contact for all personnel entering the facility, ensuring only authorized individuals enter the facility. 
• Greet employees and visitors in a professional and courteous manner.
• Assist employees and visitors with the daily sign in procedures while providing direction on security policy and building directions as needed.
• Assist with proactively monitoring and enforcing access control systems and video management for all corporate locations, identifying and investigating alarms, and compiling detailed reports.
• Perform security enforcement functions when necessary to safeguard the building and onsite employees.
• Collaborate with other Security personnel and departments to address security concerns and resolve issues in a timely manner.
• Assist Global Physical Security Management as directed with threats made against SoFi persons/property in a timely manner and coordinate a response with local law enforcement based on location of the threat. 
• Complete detailed incident reports, maintain a tracking form of all threats/incidents, and share findings with Global Physical Security Management.
• Make decisions in complex situations to security issues requiring solid understanding of security functions, policies, procedures, and compliance requirements.
• Train and influence all employees and visitors on SoFi’s security posture.  
• Be a contact for SoFi’s onsite guard staff when needed.
• Assist with the creation, deployment, and troubleshooting of corporate badges as well as maintaining strict records of all activity for audit compliance.
• Assist Global Physical Security with the Employee termination process as needed.
• Assist in the development, implementation and supervision of operational, strategic and tactical planning for Global Physical Security.
• Partner with Facilities and Global Physical Security to uphold a consistent approach to safety objectives throughout all locations, including maintaining all life safety equipment, stocking of emergency supplies, and site specific disaster recovery needs. 
• Prepare proposed security procedures and SOPs for Global Physical Security Management consideration.
• Partner with Site Leadership to plan and prepare for emergencies, including natural disasters, injury, workplace threat, etc. 
• Effectively build relationships and communicate with key staff and employee stakeholders.
• Coordinate with local Landlord, Police, Fire, FBI and Homeland Security for on-site visits and training for the Cottonwood Heights Office and others locations as directed by Global Physical Security Management.
• Partner with various internal teams, private security firms, and local law enforcement to identify and mitigate threats.
• Handle shipping, receiving and procurement of physical security related supplies as needed.
• Assist with various administrative tasks as requested by Global Physical Security Management.
• Identify potential security partners and new softwares to propose to Global Physical Security Management.
• Partner with the Member Experience team and other internal teams to provide Security for on-site events with SoFi members or other large groups of external guests. 

What you’ll need:

• Onsite Attendance - this role is expected to be onsite Monday-Friday 8am-430pm, with occasional flexibility for overtime or special events as needed
• 3+ years of experience working in a corporate safety and/or security role
• Experience with Lenel 
• Experience with Genetec Access Control and Video Monitoring
• Self-motivated
• Reliable transportation
• Ability to maintain discretion and confidentiality
• Proven ability to solve complex and sensitive problems, and to stay calm under pressure
• Strong written and verbal communication skills
• Ability to work collaboratively with a strong attention to detail
• Ability to handle multiple and ever-changing priorities in a fast-paced office environment
• Experience working in an organization with varied employee shifts (early, mid, late, overnight, etc.)

Nice to have:

• ASIS APP, PSP, CPP or other equivalent certifications are a plus
• CPR Certification
• Experience with Hattrix
• Experience with ExacqVision