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Sr. Legal Operations Specialist

Posted Apr 17
Full Time
Greater Cleveland


127 Public Square - Cleveland, Ohio 44114

Job Responsibilities:

  • Be involved in all aspects of legal operations, including technology optimization and financial analysis and spend management.
  • Partner with Key Legal leadership team and other internal stakeholders, including Finance, Procurement, Third Party Management and Technology.
  • Contribute to the conception and design of an operational roadmap.
  • Lead the law firm and third-party vendor management programs with the aim of reducing spend, maximizing value, and improving predictability, all while improving the quality of outside legal representation.
  • Benchmark spend, expenses and use of staff and vendors both internally and externally to stay on top of current trends and best practices.
  • Identify, collect, and report on key performance indicators and metrics that are meaningful and relevant in ascertaining the legal team’s budget management performance, including spend analysis, efficiency initiatives and technology.
  • Develop creative matter-specific fee arrangements in partnership with managing attorneys.
  • Work with Ebilling system to implement system, enhancements, run detailed reports within the software tool and create spend dashboards.
  • Conduct vendor RFPs where appropriate.
  • Create tracking system to provide quick access to data on each engagement and pricing model.
  • Manage relationships with Preferred Law Firms within third party management processes.
  • Assist with documentation of outside counsel relationships such as engagement letters and outside counsel guidelines.
  • Negotiate fee arrangements with outside counsel firms and third-party vendors.
  • Utilize project and program management experience to engage cross-functional teammates or third-party vendors
  • Create data and reporting processes to monitor pricing performance and savings.
  • Improve and coordinate continuing education, internal meeting, and training programs.
  • Serve as co-administrator of matter management system, including managing outside counsel rate review process.
  • Serve as the interface with Procurement for any new product or service needed by department and for law firm vendor management.
  • Manage all subscription service agreements, including Lexis/Nexis, PLI, Thomson Reuters, etc.
  • Perform other tasks related to the operation of Key Legal as needed.
  • Bachelor’s degree in a related field preferred.
  • Minimum of 3 – 5 years’ experience in legal operations, legal project management or a similar role, either in-house or at a law firm.
  • Excellent organizational and time management skills.
  • Ability to work autonomously, taking proactive steps in managing tasks and projects.
  • Strong attention to detail and excellent judgment.
  • Ability to engage effectively with colleagues at all organization levels as well as with external legal professionals.
  • Understanding of legal Ebilling tools and reporting (familiarity with Tableau would be helpful).
  • Proficiency in Microsoft Office Suite, with a strong emphasis on Excel and PowerPoint.
  • Ability to learn new technologies quickly.
  • Effective communication skills, both written and verbal.
  • Ability to work as part of a diverse team.

Compensation And Benefits

This position is eligible to earn a base salary in the range of $90,000 to $105,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 06/01/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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