Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
The Product team uses creativity, insights, and operational excellence to steer our product vision across Snap. Our designers, data scientists, and product managers work in a highly collaborative environment to build the products and experiences that unite our community in new and unique ways.
We’re looking for a Director, Trust and Safety to join our Product team at Snap Inc.
What you'll do:
- Develop the product vision, strategy, and roadmap for Trust and Safety and anti-abuse initiatives across Snapchat
- Build alignment across the company on the team’s vision with leadership and executives
- Define goals and own performance against key business metrics for Trust and Safety proactively drive accountability towards those goals
- Evolve continuously — constantly improve our ability to identify ways to proactively identify and prevent abuse, make it easier for our community to report abuse, and easier for our team of moderators to help protect Snapchatters
- Drive the organization’s Trust and Safety roadmaps and execution end-to-end — from planning processes to design to development and through launch, authoring excellent documentation and sharing insights and results throughout the company
- Manage and mentor a team of high performing PM’s on Trust and Safety, continuously raising the bar on their performance and helping them grow
Knowledge, Skills, Abilities:
- Highly impact-focused, with a demonstrated history of leading teams to deliver concrete results
- Detail oriented manager who can dive deep into every project on the team’s roadmap when needed
- Outstanding communication skills and extremely comfortable conveying complex topics to a diverse array of stakeholders
- Ability to navigate a complex product area and gain buy-in from executives
- Extremely proactive with the ability to initiate and implement complex projects with minimal guidance
- Ability to collaborate and build trust with engineers, designers, data science and other cross-functional teammates
- Ability to think creatively and approach problems with system-level thinking
Minimum Qualifications:
- Bachelor’s degree or equivalent years of experience
- 10+ years of product management at a consumer or enterprise technology company
- 5+ years of hiring, managing, and coaching high performing teams
- 5+ years of experience and subject matter expertise in Trust & Safety, Integrity, Spam & Abuse, or related product areas
Preferred Qualifications:
- 5+ experience in a related field (legal/policy, data analysis, consulting, software engineering)
- Hands on experience with data analysis or financial planning at a consumer technology company
- BA/BS in Computer Science or related fields
- A passion for Snapchat!
"Default Together" Policy at Snap
At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week). If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.
- Zone A (CA, WA, NYC): The base salary range for this position is $294,000 - $441,000 annually
- Zone B: The base salary range for this position is $279,000 - 419,000 annually
- Zone C: The base salary range for this position is $250,000 - 375,000 annually
This position is eligible for equity in the form of RSUs
Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.
Zone A (CA, WA, NYC):
The base salary range for this position is $294,000-$441,000 annually.
Zone B:
The base salary range for this position is $279,000-$419,000 annually.
Zone C:
The base salary range for this position is $250,000-$375,000 annually.
This position is eligible for equity in the form of RSUs.
