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Description
Compliance Manager – UDAAP and Consumer Protection
This role reports to the UDAAP and Consumer Protection Director and supports the Office of Fair and Responsible Banking by providing subject matter expertise across one or more business units and associated product sets. Compliance risk management coverage will include all aspects of treating customers fairly aligned with key regulations, such as UDAAP/UDAP, Elder Abuse laws, SCRA/MLA and Americans with Disability Act. The Compliance Manager assures all protected consumers and businesses have fair and equal access to banking services and assesses customer treatment risk across applicable business lines. The role provides advisory support to business leaders including driving effective compliance risk management, offering credible challenge, escalation of complaint themes and reporting as appropriate.
The Compliance Manager will make use of reporting, data analysis, and monitoring of this subject matter to inform relevant stakeholders across both first- and second-line teams. The role has primary responsibility for performing periodic monitoring of assigned business lines and/or products for UDAAP, Consumer Protection, Customer Harm, SCRA/MLA, and ADA. Functions of this monitoring may include deposit product, loan and marketing reviews, policy & procedure reviews and risk assessments with intent to identify procedural gaps, potential unfair or deceptive practices, potential for customer harm, and any enhancements that may be needed. Additional responsibilities include engaging business line and risk stakeholders to collect information and provide reporting and trending on new initiatives or changes.
The duties of this position include but are not limited to:
Required Skills And Experience
Education And Certifications
THIS POSITION MAY BE LOCATED IN ONE OF THE FOLLOWING LOCATIONS: JOHNSTON, RI; FORT WASHINGTON, PA; ISELIN, NJ
Hours and Work Schedule: Hybrid - 3 days in-office / 2 remote
Hours per Week: 40
Work Schedule: Monday-Friday
_Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
_ Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 05/26/2024