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Senior Manager, Legal Operations

Western Union
$121,223- $140,000/ year
Posted Apr 29
Full Time
On Site
Denver, Colorado


Senior Manager, Legal Operations – Denver, Colorado

Are you a terrific problem solver capable of hitting vital targets aligned with business objectives? Are you ready to work with an international organization committed to making financial services accessible to people everywhere? Join Western Union as a Senior Manager, Legal PMO!

Western Union powers your pursuit.

This Senior Manager role will focus on equipping the legal department for operational success and establishing and leading several areas of the legal operations sub-function. The position reports to the Vice President, Privacy, Data Governance, and Legal Operations and works closely with legal leadership, the privacy and data governance program, and teams across the global legal function. Core responsibilities will focus on accelerating legal strategy and business support by developing innovative tools and process, driving efficiency and accountability, establishing and leading a legal project and portfolio management function, and facilitating and managing department OKRs. This role will also act as an expert in designing, building, and overseeing globally scalable systems, processes, resources, and technology to drive efficiency and accelerate strategic initiatives.

Role Responsibilities


  • Drive legal department operational maturity, efficiency, and optimization.
  • Design, implement, and maintain global legal sites/content & resources strategy (primarily focused on SharePoint and Unily).
  • Lead and manage global project and portfolio management function for legal department.
  • Act as lead project manager on key strategic initiatives.
  • Designing, documenting, implementing, and maintaining department and global Privacy & Data Governance operations frameworks, roadmaps, policies, and standards (including technology operations).
  • Special projects and other duties as assigned.

Role Requirements


  • 5+ years of legal operations, privacy, data governance, compliance, program and/or senior business analyst, process management, portfolio and project management, content management, process optimization, site and tool development or similar experiences.
  • B.A. or B.S. degree or equivalent operations, program management experience. Postgraduate or master’s degree in business administration, information technology, or similarly applicable education or degrees desired.
  • Writing, presentation, active listening, conflict management, confidence, respect and inclusion.
  • This role will be responsible for: following existing processes, designing new processes, developing or modifying and leading cross-functional projects.
  • M365 tools and apps development, MS Power Platform, metrics, task/matter tracking & monitoring, documentation, workflows, content management, site development, business systems analysis, productivity tools, policy and procedure development and management, process development, portfolio and project management methodologies, meeting facilitation, technical writing, strategy and framework development, SDLC, Computer Science & Databases, Data Analytics.
  • Communication, leadership, organization, presentations, team management, time management, problem solving, adaptability, technically savvy, active listening, multitasking and prioritization, interpersonal skills, willingness to research, conflict management, innovative ideation

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at


The base salary range is $121,223-140,000 USD per year, total on target compensation includes a base salary plus long-term and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies


You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include


  • Family First Program
  • Time off
  • Medical, Dental and Life Insurance
  • Student Loan Repayment Program
  • Tuition Assistance Program
  • Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.