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Trust & Safety Manager

Posted May 02
Full Time
On Site
Washington, District of Columbia

About the Company: Tencent is a leading global technology and entertainment company focused on connecting people and developing innovative products and services. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent’s communication and social services connect more than one billion people around the world. Tencent also connects and engages people through entertainment. Tencent develops and publishes some of the world's most popular video games and operates one of the leading music entertainment and TV/film streaming platforms.

Tencent has been recognized as one of the World’s Best Employers ( Forbes, 2023), World’s Best Companies ( Time , 2023) and World’s Most Admired Companies ( Fortune, 2022). The company’s commitment to corporate responsibility and sustainability is recognized by numerous lists, ratings and engagements, including the Dow Jones Sustainability World Index , Sustainalytics ESG Risk Rating, and the United Nations Global Compact (UNGC). By applying to this position you will have the opportunity to share your preferred working location from the following: In the U.S.: Washington, D.C. or Palo Alto; in Europe: London.

About the Role: As a Trust & Safety Manager, you will be tasked with working collaboratively and cross-functionally with other team members and colleagues dedicated to maintaining a safe and respectful online environment for our users. We are looking for the right candidate with the experience, passion, and creativity to identify opportunities to promote trust and ensure the highest-level of user safety in our products and platforms, including for our video game offerings.

Job Responsibilities:

  • Participate and contribute to the ongoing development and enhancement of Trust & Safety policies and workflows, including issue discovery, strategy formulation, and effective risk management measures.
  • Employ a data-driven approach to analyze key operational metrics and identify platform and market-based trends with solutions that address such risks.
  • Foster close collaboration with cross-functional partners, internal and external stakeholders, and senior leadership to continually improve procedures and policies based on emerging trends and challenges, and to ensure compliance with all laws, policies and processes.
  • Participate in team meetings, training sessions, and workshops to enhance skills and knowledge.

Qualifications and Requirements:

  • Minimum of 3 to 5 years of industry experience, with at least 2 years of experience in either trust & safety, privacy, compliance, or similar functions;
  • Experience working with international partners across different time zones and cultures, including working on legal or regulatory compliance obligations;
  • Strong project management and communication skills, including the ability to communicate effectively with technical and non-technical audiences;
  • Ability to execute quickly with limited guidance on complex, cross-functional projects with multiple working groups, building high-performance team dynamics;
  • A driven, self-starter personality that thrives in a fast-paced environment to create positive outcome; and
  • Strong preference for background in video gaming, online marketplaces, or social media.