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Law Enforcement Response Specialist, Americas - Trust and Safety

$67,555- $142,222/ year
Posted May 02
Full Time
On Site
San Jose, California


TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Law Enforcement Response Team (LERT) is part of the Trust & Safety team. As a LERT Specialist, you will be responsible for analyzing and responding to time-sensitive user data requests, preservation requests and inquiries from law enforcement in the Americas region. You will work in a global and cross-functional team to ensure user safety on the platform and mitigate legal risk. You take great pride in knowing that every day you are working hard to promote trust in our platform and ensuring the highest levels of user safety.

Note: This position will include reviewing content that may be offensive or sensitive to some people and will include after hours work and weekend duty.

- Reviewing and responding to an increasing number of user data and preservation requests from law enforcement agencies while protecting user privacy;
- Ensuring that all law enforcement requests are analysed and processed in compliance with the applicable laws, internal Standard Operating Procedures and our law enforcement guidelines;
- Collaborating with cross‑functional internal teams such as legal and external partners to deal with issues concerning user safety, data privacy and data disclosure;
- Ensuring operational excellence while upholding high quality, speed, and accuracy in your work;
- Gathering and analysing data on law enforcement requests to improve internal processes and consistently communicating with both internal and external stakeholders;
- Drafting internal documentation, workflows and procedures concerning user safety, data privacy and data disclosure.
- Keeping accurate internal records and clearly articulating operational decisions;
- Working on sensitive issues that include child exploitation, graphic violence, self-injury and other content which may be considered offensive or disturbing.


Minimum Qualifications:
- Bachelor's degree and/or equivalent experience and a minimum of 3 - 5 years experience in a Law Enforcement Response specialist role or similar fields;
- Language proficiency in both English and Portuguese, as part of the role will involve supporting the Brazilian market;
- Experience in the retrieval and formatting of data using various internal tools and platforms which continue to evolve and develop;
- Strong analytical skills and a proven ability to analyse and accurately process data in a fast-moving environment with tight deadlines with exceptional attention to detail and the ability to work independently and take initiative;
- Strong organisational and time management skills, with the capacity to prioritise tasks effectively;
- Knowledge of how law enforcement can access user data (e.g., Court Orders, various judicial orders);
- Be a team player who is willing to tackle challenging issues in a collaborative manner with your teammates in a fast-paced multi-cultural environment with an ability to adapt, remain flexible and resilient, in a fast paced and highly pressured work environment;
- Application Requirement: Please submit a Resume AND a Cover Letter detailing your suitability for the role.

Preferred Qualifications:
- Bachelor's degree in law, criminal justice or similar;

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Job Information:

【For Pay Transparency】Compensation Description (annually) The base salary range for this position in the selected city is $67555 - $142222 annually.​ Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​ Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​ We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​ Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​ We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​