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Claims - Paralegal Staff Counsel

The Hanover Insurance Group
Posted May 09
Full Time
Dallas, Texas

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our staff counsel office is seeking a Paralegal to join our growing team in Dallas, TX. This is a hybrid opportunity. This is a Full Time/Non-Exempt role.


The Paralegal is responsible for supporting the attorneys in the preparation and coordination of all discovery functions and providing general legal support


  • Prepare final legal papers and correspondence of a legal nature such as summonses, complaints, motions and subpoenas from draft, forms, or templates.
  • Coordinate meetings.
  • Perform other clerical duties such as scheduling appointments, providing information to callers, composing and typing routine correspondence and reading and routing incoming mail.
  • File correspondence and legal documents in the Staff Counsel Case Management System, Legal Files.
  • Ensure proper indexing and filing of original legal documents.
  • Prepare and send out initial discovery package to Plaintiffs and codefendants including the answer, interrogatories, requests for production and notices of depositions
  • Diary and draft routine motions to move discovery along at an aggressive pace
  • Perform investigative duties including the interviewing of clients and possible witnesses who were interviewed by claims prior to suit
  • Perform as an alter-ego to the attorney, answering routine inquiries from claims and the client
  • Act as a point person assisting in routine trial and arbitration preparation. Coordinate and prepare responses to subpoenas seeking documents and other information Assist with preparation of discovery responses in litigation
  • Administer the litigation hold and electronic discovery processes in collaboration with the Company’s Office of the General Counsel
  • Perform various administrative tasks such as preparing litigation reports, creating/ maintaining legal databases and document archives and responding to routine inquiries and other usual and routine paralegal activities as needed.


  • 3-5 years related experience is preferred.
  • Must have a valid driver's license, an acceptable MVR and an ability to maintain confidentiality.
  • Experience with CT & MA court systems preferred
  • Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately difficult assignments.
  • Works well with others and establishes sound working relationships
  • usually works with minimum supervision, conferring with superior on unusual matters.
  • Has latitude for un-reviewed action or decision.
  • May be assigned to a particular project and be accountable for reporting on project status
  • Computer (MS Office) and word processing proficiency

Desired skills and experience:

  • Able to work in a team environment with other attorneys, adjusters and other claims professionals and support staff.
  • Associates degree in paralegal studies from an America Bar approved program or certificate from an approved paralegal program.
  • Strong organizational skills / Ability to prioritize tasks.
  • Good communication skills, written and verbal.
  • Demonstrates a willingness to do usual and customary legal tasks asked and stretches to increase skill sets and abilities to meet goals
  • Familiarity with Court system and civil procedure.
  • Familiarity with tort and insurance practice and laws.
  • Familiarity with the Internet and other sources for investigative purposes. Ability to summarize medical and other records
  • Ability to draft substantive motions.
  • E-Filing

Physical demands & work environment:

  • Ability to use a personal computer and other standard office equipment
  • Ability to sit and stand for extended periods of time
  • required to work on-site as needed
  • Ability to travel as necessary
  • Ability to work in a fast paced, changing or stressful environment


It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.


We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

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