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This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. The role will be as a Project Manager/Business Analyst working on the Operations Change and Transformation team within Global Markets. The key purpose of the Change & Transformation Project Manager is to partner with the business & support partners with responsibility for prioritizing, sponsoring and implementing multiple and varied change initiatives driven by business, legal, regulatory, compliance or market requirements. The change portfolio includes a mix of strategic, discretionary and mandated initiatives. The discretionary items aim to improve the client experience, support revenue growth, reduce operating costs, improve processing efficiency/control and support the delivery of new products and services. Mandates are driven by legal, regulatory, compliance or market changes. The extent of the Change & Transformation team involvement in projects depends on the ownership, nature, scale and complexity of each. For some projects the team manages the initiative from inception through to implementation of the solution. For others, the team is accountable for just part of the project life cycle, such as production of a business case and requirements or co-ordination of user acceptance testing. In delivering a project, the team works closely with the Global Markets Operations functions, as well as other stakeholders including the Front Office, Technology, Finance, Tax and Treasury. There are multiple streams of work within the Operations Change Transaction Reporting Portfolio which include changes across each LOB to be compliant with various regulations such as MIFID II, EMIR, CFTC, SFTR amongst others. This role will also involve partnering with our Operations & Technology teams to define and build out solutions for the post implementation gaps including coordination of SIAIs, tail risk co-ordination and delivery. Responsibilities include assisting with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders; partnering closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives; supporting the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators; analyzing, evaluating, and overcoming program risks and producing program reports for managers and stakeholders; identifying key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives; working with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution; meeting with stakeholders to provide transparency into project issues and decisions on services, building positive relationships, asking questions, and using tools to uncover root causes to challenges, identify opportunities, and make recommendations.