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Legal Operations Specialist

Posted Jan 17
Full Time
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Job Description


Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

A phenomenal opportunity exists within Medallia’s Legal Team as we are looking for a Legal Operations Specialist to lead the development, management, and execution of the Legal Team’s operations, including internal policies, processes, and procedures. This position initially reports to the Chief Legal Officer and will support the entire Legal Team.

Medallia’s Legal Team works to be a competitive advantage for the company, delivering smart, creative legal solutions that power growth. Our efforts have made us one of the most respected and well liked teams at Medallia. The legal operations function supports this mission by working with the Legal Team and its cross-functional partners  to create, manage, and implement processes, procedures, and policies to support the Legal Team’s operations.  We are strategic business advisors and work closely with key stakeholders across the organization. We are legal generalists and excited to cover a broad range of responsibilities. We are team players, generous to our colleagues and focused on the team victory. Most of all, we are passionate about our work, and we are always looking for opportunities to get better at what we do.

As Legal Operations Specialist, you will support this mission by developing and implementing scalable processes, procedures, and tools for the Legal Team in a manner that is in tune with Medallia’s culture and scale. You will complement a strong understanding of scalable process development with a deep and nuanced understanding of our business. You will be asked to contribute on a broad range of projects and issues, and will stand ready to quickly master new areas of expertise as needed by the Legal Team and its cross-functional partners. In this role, no job is too big and no job is too small. And while you will be integral to Medallia’s success, you won’t stand alone. Instead, you will bring a collaborative mindset and a commitment to work with colleagues across the company.

We are determined to build the best legal team in the industry, and we are going to get there by hiring individuals who are passionate about their work, and giving them the opportunity to take on big challenges. Together, we are going to learn and improve, and push for great results.

This is a remote first opportunity.

  • Identify and implement appropriate tools, solutions, and systems to maximize Legal Team and cross-functional efficiencies and track performance.
  • Create, update, and maintain legal operations processes and procedures documentation, including knowledge management resources.
  • Perform regular analysis of the Legal Team’s performance and trends and present actionable recommendations to Legal Team function owners and the Chief Legal Officer.
  • Develop and implement strategies to enhance the efficiency, effectiveness, and scalability of the Legal Team’s operations as a whole and Legal Team functions in particular.
  • Develop and maintain metrics to measure the effectiveness of the Legal Team’s operations.
  • Partner with and train the Legal Team’s cross-functional teams on legal operations projects. 
  • Maintain awareness of best practices and industry trends in legal operations; implement as appropriate to drive continuous improvement. 
  • Administrative & manual process support help as needed, with the goal to ultimately automate where possible.
  • Support and lead ad-hoc projects or administrative items at the request of Legal Team function owners or the Chief Legal Officer.


Minimum Qualifications

  • 3 years of related experience in legal operations.
  • Demonstrated experience successfully designing, implementing, and scaling a variety of legal operations processes and procedures.
  • Exceptional problem-solving and project management skills, with a proven track record of driving successful initiatives.

Preferred Qualifications

  • 5+ years of related experience in legal operations at mid- or large-size technology company.
  • Knowledge of and proficiency in legal technology tools, including contract management software, task management software, and document automation software.
  • Able to work autonomously with little to no daily supervision.
  • Exceptionally strong business acumen.
  • Excellent oral and written communication skills, with the ability to foster collaboration with cross-functional teams.
  • High level of integrity, professionalism, intellectual curiosity, and willingness to grow.
  • Willingness to get things done. 

Medallia is committed to equal pay and transparency.  The annual base salary range for this position is $71,000 - $121,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US.  It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors.  Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.