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Business Product Manager, Legal Operations

$119,300- $208,700/ year
Posted Mar 14
Full Time
Santa Clara, California

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Business Product Manager, Legal Operations

Job Overview: This role reports to the Director of Legal Operations. Oversees and optimizes legal processes and systems to enhance efficiency, cost-effectiveness, and performance. Collaborates closely with legal team, executives, and cross-functional departments to remove barriers to execution and improve productivity. Initially, the role will focus on an in-flight program of strategic importance for ServiceNow, involving teams across Sales, Operations, Digital Technology, Finance and Legal.

What you get to do in this role:

Ensure the Contract Lifecycle Management (CLM) system is part of a successful transformation of how we quote, sell and execute contracts. You will do this by:

  • Leading critical strategic projects; working cross-functionally to structure problems, develop hypotheses, conduct analyses, and drive actionable recommendations and results
  • Leading the end-to-end lifecycle of a project, from strategy to operationalization to execution to results including defining use cases, gathering business requirements, documenting current-state and future-state processes, and conducting gap-analysis
  • Driving business value performance management including defining, tracking, and reporting OKRs and uncovering areas to drive performance improvements and accelerate execution
  • Leading feature/requirements prioritization
  • Driving stakeholder alignment including the preparation of Governance meeting content for Roadmap and requirements review and approval
  • Managing team of Business Product Owners responsible for designing, deploying and maintaining our CLM system
  • Supporting Organizational Change Management (OCM) activities, including enablement strategy development, creation of enablement materials and delivering training
  • Supporting testing activities by scripting UAT tests, organizing testers, and participating in test execution


In order to be successful in this role, we need someone who has:


  • 5+ years experience with Legal Operations, Contracts, Quote-to-Cash value chain or similar role
  • Knowledge of Legal processes especially in the context of alignment with Sales processes
  • Experience building, launching and maintaining a CLM system for Enterprise-wide usage a plus
  • Exceptional self-starter skills with ability to thrive and multitask in fast-paced ambiguous environments
  • Ability to influence at all levels across the organization including key leaders and stakeholders to deliver product and customer outcomes
  • Sharp analytical and problem-solving skills, including the ability to assess business and technology landscape for potential challenges and opportunities
  • Outstanding verbal and written communication skills
  • Excellent collaboration skills
  • Pride in their work’s integrity, quality, timeliness, and accuracy
  • Strong knowledge of Agile principles and experience working in a Scaled Agile (SAFe) implementation
  • Working knowledge of Project Management Fundamentals and Lean Six Sigma methodology

For positions in the Bay Area, we offer a base pay of $119,300 - $208,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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